Documentation, Support and Testing

Question 1

What is internal documentation

Answer 1

code comprehension features and details provided as part of the source code

Question 2

list 4 features a proper internal documentation includes

Answer 2

appropriate module headers
appropriate comments
useful and meaningful variable names
appropriate code indentation

Question 3

what is external documentation

Answer 3

separate document that is provided through user supporting documents such as a users guide

Question 4

what is the advantage of online manuals

Answer 4

can use multimedia features

Question 5

what is the advantage of printed manuals

Answer 5

can use it without PC or internet connection

Question 6

What is embedded assistance or integrated user assistance

Answer 6

context-specific and task-specific that doesn’t require the users to ask the right questions to find a suitable answer

Question 7

example of embedded assistance

Answer 7

when the user hovers over a question mark icon and a small text box appears with the support information

Question 8

what is Frequently asked questions and answers

Answer 8

listed questions and answers that tend to occur that gives users answers to a common problem they may encounter

Question 9

what is live chat sessions

Answer 9

real time support that is used in emergencies - live video call

Question 10

what are online portals / web portals

Answer 10

provides users access to updated FAQs and support pages

Question 11

what is remote desktop connections

Answer 11

allows a specialized person to connect virtually to the user’s PC from another computer

Question 12

what is a potential risk with remote desktop connections

Answer 12

technician can have full control over the computer

Question 13

self instructions / self study

Answer 13

the user learns in their own time until they achieve mastery over their subject

Question 14

advantage of self study

Answer 14

no tuition fee
the user can freely study whenever/ wherever they want to

Question 15

disadvantage of self study

Answer 15

lack of guidance or teacher support
final result depends on self-motivation

Question 16

formal classes

Answer 16

offers an interactive setting that opens up a discussion between student and teacher

Question 17

advantages of formal classes

Answer 17

allows students to exchange ideas with one another
no technical communication barriers when talking to teacher

Question 18

disadvantages of formal classes

Answer 18

may not suit shy students
class environment can follow those who are more dominating

Question 19

advantages of online training

Answer 19

can take part in high quality courses anywhere in the world that has a internet connection
time management is efficient

Question 20

disadvantages of online training

Answer 20

lack of required infrastructure (eg. PC/WIFI) can limit students
they must possess a minimum level of IT skills
greater responsibility for the students - doesn’t suit immature learners