DM4: IS Service Management Flashcards
what is capacity management?
the planning and monitoring of computing and network resources to ensure that the available resources are used effectively and efficiently
What is application stacking in capacity management?
When applications are consolidated on a few large servers
What are the benefits and risks of application stacking?
Benefits: good use of computing hardware
Risks: larger impact during failure
What are the benefits and risks of using cloud for capacity management?
Benefits: resources can be added any time and as needed
Risks: Reliance on vendors
Does capacity management also include switches/routers on physical and logical separated networks?
Yes, it includes VLANS and other isolated networks.
How often should IT management monitor capacity management?
on an ongoing basis to modify capability as the business grows
Who is responsible for estimated resources necessary to support a new solution?
Capacity management team
What is the process of resolving issues through investigation/analysis of a major incident(s)?
problem management
The goal of problem management is to reduce the quantity and severity of incidents.
True
What are the stages of incident management?
- initiation
- classification,
- assignment,
- resolution,
- closure
What should incidents be classified by to ensure priority?
impact and urgency
