Diversity, Inclusion, Teamworking (Level 1) - General Flashcards
What is workplace diversity?
Diversity in the workplace relates to the acceptance and inclusion of employees of all backgrounds. It is an important asset of an organization as it acknowledges the individual strengths of each employee and the potential they bring.
What are some advantages of a diverse team?
Increased productivity: A diversity of talent will result in a broader range of skills amongst the team and result in increased productivity.
Increased creativity: Differing skill sets and perspectives within the team will increase the change of generating solutions to workplace problems.
Positive reputation: Companies that have a diverse workplace are often perceived as better employers
Please explain your understanding of inclusion within the workplace?
Creating an environment and culture where all company employees feel like they belong in the organisation and that no one person feels excluded on the basis of their identity.
What is meant by the term unconscious bias?
Associations that we hold, outside our conscious awareness and control.
Unconscious bias is triggered by our brain automatically making quick judgements and assessments.
It is a positive/negative attitude towards a person, thing or group that is held at conscious level.
How can unconscious Bias affect the team?
Cause fractions in the team
Reduce communication
No collaboration
Lower productivity
What are the dynamics involved in working in a team?
Listening - listen to other people’s ideas
Discussing - team members to ask questions and interact
Persuading - individuals to consider their positions
Respect - treating team members with respect, and support their ideas
Helping - encourage teamwork
Sharing - information to create a positive team environment
Participating - ensuring all team members get involved
Communication - having effective communication skills to allow team members to work together
Reflection - identifying strengths and weaknesses of team members and the team itself
What are the successful characteristics of a team?
Common sense of purpose.
Understand team objectives.
Resources to achieve objectives.
Respect and trust.
Willing to share knowledge.
Range of skills and styles.
What are the benefits of team working?
Variety of ideas
Improved quality and productivity
Utilise different skills
Speeds up how quickly a solution is established
Improved productivity
Improved quality
Improved customer focus
Speed up the development of solution
Increase employee motivation
Utilise different skills
What are some examples of Team working you have demonstrated?
Listening
Communication
Collaboration
Giving/receiving feedback
Honesty
Reliability
Please explain your understanding of team working.
A team has a common shared aim. People in the team carry out tasks to achieve objectives, and together fulfil this aim.
I have found that I enjoy team working because I meet people with differing competencies working together towards a common aim. In contrast, failing to form teams through appropriate selection or to promote team working above self-interest can lead to inferior project outcomes and a higher turnover of staff.
Tell me about an example of where you have worked well in a team?
Actively worked together with other team members to produce and present a pitch for a potential new client for a potential new instruction, this included accounts . We all worked towards the common goal of winning the new instruction.
What is a common issue you have come across when working in a team?
Lack of transparency.
Poor communication.
Not listening.
What is the Tuckman Theory?
Focuses on how a team tackles a task, consists of 5 phases: Forming, Storming, Norming, Performing, Transforming
What is the Herzberg Theory?
Two-factor motivational theory, workers are motivated through motivators such as empowerment, and can become demotivated if hygiene factors are not met; such as working conditions.
What is your employers equality and diversity policy?
Workman’s Equality and Diversity Policy 2022: This Policy aims to ensure effective policies and practice of promoting Diversity
and Equality, and the avoidance of unlawful discrimination at work.
This follows the Equality Act 2010
Fair recruitment process
All employees given equal opportunities
Different working styles?
Independent
Supportive
Cooperative
Types of teams you have worked with?
Accounts
Credit Control
Utilities
HR
ESG
What skills have you developed?
Communication skills
Written skills
How does Equality Act 2010 protect people from discrimination?
It is legal act
X4 types of discrimination - indirect/direct discrimination, harrassment and victimisation (legal action can be taken)
Leadership qualities
Been ‘buddy’ to new starters
Manager to site staff
Lead client meetings when my manager has been unable to attend
Where have you contributed to a team?
Client pitch
Various projects with Tenants/Solicitors e.g. Licence for Alterations
What does Equality Act mean for LLs?
When letting out or managing space, must not discriminate against any protected characteristics e.g. have DDA compliant lifts
Purpose of Equality Act?
Legally protect people from discrimination
Equality definition?
Ensuring all individuals have equal rights and opportunities
Inclusion definition?
Ensuring all individuals have equal access to resources, and integrating people so they feel valued
RICS initiatives to promote diversity and inclusion?
DEI News (Diversity, Equality and Inclusion News section on website
Women in construction
Q&A with various members on things like mental health, Ramadan
Encouraging more females to get their FRICS qualification (Fellowship)
RICS launched IEQM (Inclusive Employer Quality Mark)
Self-assessment tool to help firms diversify their workforce
Benchmark based on 6 principles
Lionheart
Independent charity for past and present RICS professionals
Offer counselling or work related support
Open to all members from APC to Retirement
What are the three justifications for diversity and inclusion?
Legal case
Moral case
Business case
