Diversity Inclusion and Teamworking

Question 1

What is the Equality Act 2010?

Answer 1

Legislation in the UK that consolidates and simplifies previous anti-discrimination laws into a single Act.

Question 2

What are the 9 characteristics of the discrimination act?

Answer 2

All Dogs Go Mad Playing Running Rough Silly Sprints

A: Age
D: Disability
G: Gender reassignment
M: Marriage and partnership
P: Pregnancy and maternity
R: Race
R: Religion or belief
S: Sex
S: Sexual orientation

Question 3

Rule 4, Rules of Conduct 2021

Answer 3

RICS provides future guidance on Rule 4 of Rules of Conduct in April 2024 – relating to diversity, equity and inclusion as this a priority for the RICS.

Encourage diversity, equity and inclusion for different sized firms:
Sole Practitioner:
- Office accessible for more accessible visitors
- Website and other communications accessible
Smaller firms:
- How to recruit from a wider range of talent
- Job descriptions should be inclusive
- Put in place work policies for parental leave, caring responsibilities, wellbeing
Larger firms:
- Remove bias from recruitment
- Collect and publish EDI data
- Provide staff training on EDI policies and inclusive practices

Question 4

Define equity, diversity and inclusion?

Answer 4

Equity: everyone gets what they need, specific requirement to them.

Diversity: Presence of differences within a given setting, encompassing a wide range of characteristics such as race, ethnicity, gender, age, sexual orientation, disability, socioeconomic status, religion.

Inclusion: Ensures that all individuals, regardless of their differences, feel valued and included in the group or environment.

Question 5

DEI is provided in the following areas?

Answer 5

1. Inclusive culture
2. Everyday life at work
3. Inclusive recruitment
4. career progression and development
5. Inclusive policies and procedures
6. Inclusion spaces.

Question 6

Important to ensure team recognize the value of diversity and inclusion, therefore adopt?

Answer 6

• appropriate policies
• recruitment techniques that recognize and address unconscious bias
• inclusive communication
• practices exceeding legal requirements under Equality Act 2010
• training programs to increase awareness of diversity and inclusion and reduce influence of unconscious bias

Question 7

Unconscious Bias?

Answer 7

Associated we hold which are deeping ingrained and outside of our conscious awareness

Formed from our experiences, upbringing and education

Assessed through Implicit Assumptions Testing

Can affect how we interact with colleagues, clients and suppliers

Question 8

Memorandum of Understanding Action Plan (MoU)

Answer 8

RICS have signed MoU which intends to create a more diverse, equitable and inclusive sector.
Bichard review required RICS to improve diversity and inclusion.

Question 9

Teamworking Skills?

Answer 9

Listening, discussing, persuading, respect, communication, reflection, sharing.

Question 10

Tell me about an example of where you have worked well in a team.

Answer 10

Joint Instruction – I have worked with a joint disposal of a property in Lission Grove. Has investment and development potential. Joint with land team. Set out objectives of which team is undertaking which tasks.

Successfully did this by communication with each team member regarding updating tasks, interest list, site visits.

Question 11

How successful do you think this team was?

Answer 11

This team was successful in achieving my clients objectives and the process went smoothly.

Question 12

What is a common issue you have come across when working in a team?

Answer 12

Communication – always an issue with big projects with lots of people working on it. For example, Medway it has over 50 people, planning, environments, lawyers, engineers. No project manager on board and caused issues and resulted in a break down of communication.

Question 13

Why is diversity and inclusivity valuable to businesses / teams?

Answer 13

Diversity and inclusion is invaluable to businesses because it enables them to have a wide range of attributes from different perceptions. It also creates positive environments where people are happier and more productive.

Question 14

What does inclusive communication include?

Answer 14

Inclusive communication enables as many people as possible to be included in that interaction.

Question 15

What is partnering and collaborative working?

Answer 15

Partnering and collaborative working is where people come together to work proactively and to benefit from a number of different ideas

Question 16

What is unconscious bias and how can you reduce it?

Answer 16

Unconscious bias is where one person favours another person due to them having similar characteristics or traits as them. To reduce

Question 17

What policies does your company have and how do you comply with them?

Answer 17

My firm has a policy called – ambition to lead.

This covers inclusion and is a key commitment within the firm. It covers FAST (Fair, Action, Self-aware and build trust)

I comply to them by being courteous and ensure that all people feel included regardless of their background. I also try and mitigate unconscious bias.

Question 18

Explain what the RICS Inclusive Employer Quality Mark is.

Answer 18

Launched in 2015 – improve diversity in the profession as it was falling behind.
4 key principles:
1. Leadership
2. Recruitment
3. Culture
4. Development

Question 19

What is a strategic alliance?

Answer 19

Strategic alliance is an arrangement between two companies to undertake a mutually beneficial project. Simpler than a joint venture.

Question 20

What is a RACI matrix?

Answer 20

RACI Matrix – responsible accountable consulted and informed
A way of defining people responsibilities and roles within a team

Question 21

Explain your understanding of supply chain management.

Answer 21

Supply chain management is the management of the flow of goods and services and is the process of turning raw materials into finished products.

Question 22

Why is accountability and responsibility important when working in a team?

Answer 22

Accountability and responsibility is important because successful teams need members that are accountable for their actions, but also so you can trust team members to deliver on a job.

Question 23

Explain Tuckman’s theory in relation to teamwork?

Answer 23

Teamworking move through different stages:
* Storming
* Norming
* Performing
Helps to assess where a team is and if they are on track

Question 24

Explain the Belbin team roles.

Answer 24

9 Belbin rules
This essentially identifies different roles within a team which is suited best for different individuals

Question 25

Explain Maslow’s hierarchy of needs

Answer 25

Maslow’s hierarchy of needs depicts humans needs in a five-tier model