Communication and Negotiation

Question 1

What do you consider to be a good example of communication?

Answer 1

Good communication is understanding your audience
Active listening, face to face good eye contact
Talking clearing and concisely

Question 2

What are the different methods of communication?

Answer 2

Phone calls, emails, letters, meetings

Question 3

When would you choose to use written communication over verbal?

Answer 3

Agreeing fees and TOB

Question 4

What barriers are there to effective communication?

Answer 4

Technology – for teams calls in some scenarios are less effective than face to face

Question 5

Tell me about your negotiating style?

Answer 5

I believe my negotiating style is to be collaborative

Agree with client their goals prior to commencing the negotiations

Question 6

Why is negotiation important?

Answer 6

Enables us to over come conflicts and move forward productively

Question 7

What can be a barrier to negotiating effectively?

Answer 7

A barrier can be lack of understanding of the requirements of the other side. Particularly if the other side have a lack of empathy.

Question 8

What would be a good way to facilitate negotiations in your role?

Answer 8

Have a clear understanding of your clients wants and needs

Question 9

Why do you consider that discussing matters in person might be effective?

Answer 9

Enables you to build a report of the person, shake there hand, good eye contact, read their body language

Question 10

Why can these alternatives for in person meeting present challenges?

Answer 10

The present challenges as it is much harder to set the tone with your voice or see their reactions. It restricts the ability to build relationships.

Question 11

What do RICS set out as best practice for the use of social media?

Answer 11

RICS Professional Standard: Use of Social Media, 2021 (Version 2 effective from Sept 2024)

It promotes the use of social media as a effective tool to advertise and promote services. However, it states that members must act professionally in the use of their social media.

Question 12

Tell me about an example of when you have negotiated effectively?

Answer 12

Pitching, on a site in Mayfair to dispose of. I went in at 2% agency fees. My client said that another smaller firm have gone in at 1.5%. I demonstrated our track record, experience and expertise we hold compared to the other smaller firm. I recommended we met in the middle at 1.75% my client agreed.

Question 13

Tell me about how you conduct yourself in negotiations?

Answer 13

1. Establish my clients position prior to commencing negotiations + effectively prep
2. Identify points that are negotiable
3. Ensure I maintain communication with client and other side
4. Treat others with respect and listen to their views
5. Ensure a collaborative approach

Question 14

What did you learn in your firms CPD training on ‘influencing and Persuading’

Answer 14

It highlighted how to use written tone, verbal language and non verbal cues. When negotiating affectively. Other factors involved practical application of this. (presenting).

Question 15

Communication - Fulham:

How did you effectively communicate with your firms retail agency team?

Answer 15

I went to see the team in person and decided to set up a meeting to explain the objectives and timescales. I regularly communicated with them to ensure we had their pricing in time for the pitch.

Question 16

Negotiating with Client - Ruislip

Answer 16

I did this between I spoke with all the active parties and the party at offered early was a strong offer anyway therefore other parties would be at the same rate. A counter offer would likely end the process in a more timely way therefore reaching my clients objectives