Diversity and Conflict Resolution Flashcards
(57 cards)
In our global village rank Africans, Asians, Europeans, North Americans, South and Central American, Australians, and Russians from most prevalent to least
1) Asians
2) Africans
3) Europeans
4) South and Central Americans
5) Russians
6) North Americans
7) Australians
In our global village rank Buddhists, Christians, Animists, Hindus, Jews, Moslems, Shinto and Confucian, and Atheist from most prevalent to least
1) Christians
2) Atheists
3) Moslems
4) Hindus
5) Buddhists
6) Shinto and Confucian
7) Amnists
8) Jews
In our global village rank Mandarin, English, Hindu, Spanish, Arabic and Other languages from most prevalent to least
1) Other (accumulation of 200 other languages)
2) Mandarin
3) English
4) Hindu
5) Spanish
6) Arabic
In out global village what percent would be illiterate? College Educated? Other?
70% Illiterate
1% College Education
29% Other
What is culture?
a particular form or stage of civilization, the behaviors and beliefs, characteristic of a particular social, ethnic, or age group
What is Cultural Competence?
the condition of being capable of understanding different cultures and appreciating cultural differences
What is Cultural Bias?
the phenomenon of interpreting and judging phenomena by standards inherent to one’s own culture.
What is Ethnicity?
A person’s ethnic traits, background, or allegiance
What is Ethnocentrism?
the belief and superiority of your own culture
Why is it important to consider culture during your interactions with patients or other HCPs?
- Relationship to lifestyle patterns
- Basic elements of a patient’s interaction with the medical system
- Understanding the patient’s point of view
- Culture provides definitions of what is “normal”
How does culture providing a definition of what is “normal” play a role in our interactions with patients or other HCPs?
Provides explanations of how and why people get sick or injured
Culture is often referred to as an iceberg, why?
There are things we all know to be associated with culture, while others lie under the surface
12 Components of Culture
- Race
- Gender
- Age
- Nationality
- Socioeconomic
- Religion
- Occupation
- Sexual Preference
- Health Condition
- Group Membership
- Educational Background
- Political Orientation
What are the Two Types of Cultures?
1) Individualistic Cultures
2) Collectivistic Cultures
Describe Individualistic Cultures
- Focus on the individual
- Emphasize individual needs
- Stress autonomy in health care decision making
3 Examples of Individualistic Cultures
1) United States
2) Canada
3) Western European countries
Describe Collectivistic Cultures
- Focus on the group
- Emphasize group harmony
- Stress consensus in health care decision making
4 Examples of Collectivistic Cultures
- Japan
- Pakistan
- Thailand
- South American countries
3 Type of Verbal Communication Styles
1) Direct
2) Indirect
3) Silence
Describe Direct Verbal Communication
the wants, needs, desires of speaker are explicit in verbal communication
Describe Indirect Verbal Communication
the speaker’s wants, needs, desires are camouflaged in verbal communication
Describe Silent Verbal Communication
meaning…silence can be uncomfortable for some – in Indian culture silence can mean intense, pleasurable, or meditative communication
3 Nonverbal Communication Styles
1) Privacy = control of access
2) Touch
3) Eye contact
3 Tips to Promote Effective Intercultural Communication
- Recognize the transactional influence of culture on interpersonal relationships
- Foster culturally sensitive care
- Enlist culturally based resources to supplement existing resources
