Discipline 2 - Act on the Lead Measures

Question 1

The second discipline is about applying a ______________ amount of _________ to the ________ that drive your ____ _________.

Answer 1

disproportionate
energy
activities
lead measures

Question 2

What does a LAG measure tell you compared to what a LEAD measure tells you.?

Answer 2

LAG - tells you if you have achieved your goal.

LEAD - tells you if you are likely to achieve your goal.

Question 3

While a LAG measure is hard to do anything about, the LEAD measure is…..

Answer 3

virtually within your control.

Question 4

Discipline 2 is about defining the _______ required to achieve the _______ which are most predictive of achieving the ___

Answer 4

actions
measures
LAG measure

Question 5

What are the 2 primary characteristics of LEAD Measures?

Answer 5

1. They are influenceable, you can control it

2. they are predictive, meaning if the lead measure changes its highly likely that the lag measure will change

Question 6

What do they think one of the most important insights from the book will be?

Answer 6

Understanding the importance and the effect of LEAD measure

Question 7

What is the hard part re tracking LEAD measures?

Answer 7

It can be hard to get the data, and requires a lot of discipline to continue to measure it.

Question 8

The difference in measuring LEAD measures compared to dieting is what?

Answer 8

knowing that diet and exercise helps, verses knowing which particular activities burn the most calories and which foods give the most calories

Question 9

Why is the data important re LEAD measures?

Answer 9

It closes the gap between knowing what they should be doing, and knowing what they actually are doing.

Question 10

What is one of the toughest things for a leader to do in terms of giving clarity re what to do?

Answer 10

Finding the right lever among many possibilities

Question 11

Instead of hounding staff to ‘do better’ they could instead ________ the _______

Answer 11

manage

numbers

Question 12

It make take some _________ _______ to identify the lead measures with the most _______

Answer 12

intense effort

leverage

Question 13

Describe the Moneyball story and how it relates to LEAD and LAG measures.

Answer 13

• Oakland Athletics
• Manager Sandy Alderson
• Assistant Manager Billy Beane
• Researched stats looking for hidden lead measures that could produce results that could win games
• The lead measure was ‘on-base record’, the players could influence it, and it was highly predictive of getting runs, and runs were highly predictive of winning games
• The result was that Oakland Athletics (the poorest team in the league financially) won the division title.
• Over a decade they had the 5th best record in the major league, despite being 24th out of 30 in terms of player salaries
• Billy Beane tracked players on base records and recruited the best ones. They weren’t flashy, famous or that exciting, but they were dependable and produced real results.

Question 14

To achieve your WIG putting in lots of ______ isn’t enough you need _______, and this comes from finding the right _______ ________

Answer 14

effort
leverage
lead measure

Question 15

What is the case study of Young Brothers Construction
• What was the problem
• What was the WIG
• The Lead measures
• What was required to measure it
• How did they manage to achieve this?
• What was the result and how long did it take?
• Was it easy?

Answer 15

• The problem was rising levels of accidents leading to injured staff, lost time, missed deadlines, high insurance premiums and a bad safety rating
• The WIG was to drop the incident rate from 7% to 1%
• The Lead Measure was decided to be compliance to safety standards
• The measure it, the foreman had to regularly walk around the build site and observe whether the crews were complying, in addition to all they’re other work
• they could do this because it was the single focus of the entire company, the wild important goal, so leadership was committed and pushed to ensure it would happen, as a result the foreman made it happen.
• The result was within one year the company received it best safety rating in its 30 year history. But it wasn’t easy.

Question 16

What is the response when people will say, the lead measures will be too much effort to track, we are too busy for that.

Answer 16

• if the WIG is important sacrifices must be made to achieve it, the sacrifice is some time and effort, its a discipline
• Without the data you can’t drive performance because you don’t actually know what is happening
• Without the data is it very hard to correlate the lead activities with the Lag results, changes in one (if they are a good lead measure) should visibly produce lag results

Question 17

What is the pre flight checklist LEAD & LAG example?
• year
• role and problem
• solution

Answer 17

• 1935
• Test pilot
• crashed one of the largest planes ever built
• was due to human error, he forgot to do something simple but critical
• as a result pilots got together and produced the perfect high leverage lead measure, the Preflight Checklist
• its highly influenceable (easy and only takes a few minutes) and its highly predictive of a safe flight (the lag measure)

Question 18

Leaders who insist on more than ____ _____ in Discipline 1, always _______ their ______ once they begin to understand discipline _____

Answer 18

one WIG
change
minds
2

Question 19

When a team defines it lead measures, they are making a ________ ____

Answer 19

strategic bet

Question 20

Re Lead Measures

The team ________ the _______ will move the rock. because they ________ they engage

Answer 20

believes
lever
believe

Question 21

The real impact and beauty of a good Lead Measure is that it truly _______ your ____ to the _______ of the ____. Especially as they have been a part of _______ __

Answer 21

connects
team
achievement
WIG
choosing it

Question 22

Coming up with the right _____ _______ is really about helping everyone seeing themselves as ________ ________ ________ and engaging them in _______ to find out what can be done _______ or ________

Answer 22

lea measures
strategic business partners
dialogue
better 
differently

Question 23

What is the Example of the Savannah Morning News?

Answer 23

Sales teams got together to decide of the best lead measure options, they focused on hitting these focused targets, of numbers of calls etc,
the result was they shot past there revenue targets and 4DX was rolled out by the parent company to its 40 other newspapers.