Directing

Question 1

Features

Answer 1

Initiates action
Takes place at every level
Continuous process
Flows from top to bottom

Question 2

Imp

Answer 2

Initiate action
Integrate employee effort
Guides employeesto fully realise their potential
Facilitates intro of new changes
Stability and balance

Question 3

Motivation features

Answer 3

Internal feeling
Produces goal directed behaviour
Can be positive or negative
Complex process as humans are dynamic

Question 4

Motivation process

Answer 4

Unsatisfied need
Tension
drive
Search behaviour
Satisfied need
reduction in tension

Question 5

Motivation imp

Answer 5

Improve performance
Helps to change indifferent attitudes
Reduce turnover
Reduce absenteeism
Introduce changes smoothly

Question 6

Heirarchy of needs

Answer 6

Basic physiological needs
Security or safety need
Affiliation or belonging need
Esteem need
Self actualisation need

Question 7

Maslow assumptions

Answer 7

Behavior based on needs
Needs in hierarchy
A satisfied need can no longer motivate aerson
Move to next only when the lower is satisfied

Question 8

Financial incentive

Answer 8

Pay and allowance
Productivity linked wage incentive
Profit sharing
Co partnership
Retirement benefits
Perquisites

Question 9

Non financial incentives

Answer 9

Status
Organization climate
Carrer advancement opportunities
Job enrichment
Recognition
Job security
Employee participation
Employee empowerment

Question 10

Leadership feature

Answer 10

Indicate ability to influence
Change in behaviour
Indicate interpersonal relationships
Exercised to achieve organizational goal
Continuous process

Question 11

Leadership imp

Answer 11

Influences behaviour
Maintains personal relations
Plays key role in intro of new changes
Handles conflicts effectively
Provide trainig to subordinates

Question 12

Qualities of good leader

Answer 12

Physical features
Knowledge
Integrity
Initiative
Communication skills
Motivation skills
Self confidence
Decisiveness
Social skills

Question 13

Communication elements

Answer 13

Sender
Message
Encoding
Media
Decoding
Receiver
Feedback
Noise

Question 14

Communication imp

Answer 14

Acts as basis for coordination
Helps in smooth working of enterprise
Acts as basis for decision making
Increased managerial efficiency
Promotes industrial peace and cooperation
Establishe s effective leadership
Boosts morale and provides motivation

Question 15

Formal

Answer 15

Single chain
Wheel
Circular
Free flow
Inverted v

Question 16

Informal

Answer 16

Single strand netork
Gossip
Probability
Cluster

Question 17

Semantic barrier

Answer 17

Badly expressed message
symboles with diff meanings
Faulty translations
Unclarified assumptions
Technical jargon
Body language and gestures

Question 18

Psychological barriers

Answer 18

Premature evaluation
Lack of attention
Loss by transmission and poor retention
Distrust

Question 19

Organisational barriers

Answer 19

Organisation policy
Rules and regulation
Status
Complexity in organisation structure
Organisational facilities

Question 20

Personal barriers

Answer 20

Fear of challenge to authority
Lack of confidence in subordinates
Unwillingness to communicate
Lack of proper incentives

Question 21

Improving communication effectiveness

Answer 21

Clarify ideas befor communication
Communicate according to the needs of receiver
Consult others before communicating
Beware of language tone and content of message
Convey things of value and help to liateners
Ensure properfeedback
Communicate for present as well as for future
Follow up communication
Be a good listener