Directing Flashcards
Features
Initiates action
Takes place at every level
Continuous process
Flows from top to bottom
Imp
Initiate action
Integrate employee effort
Guides employeesto fully realise their potential
Facilitates intro of new changes
Stability and balance
Motivation features
Internal feeling
Produces goal directed behaviour
Can be positive or negative
Complex process as humans are dynamic
Motivation process
Unsatisfied need
Tension
drive
Search behaviour
Satisfied need
reduction in tension
Motivation imp
Improve performance
Helps to change indifferent attitudes
Reduce turnover
Reduce absenteeism
Introduce changes smoothly
Heirarchy of needs
Basic physiological needs
Security or safety need
Affiliation or belonging need
Esteem need
Self actualisation need
Maslow assumptions
Behavior based on needs
Needs in hierarchy
A satisfied need can no longer motivate aerson
Move to next only when the lower is satisfied
Financial incentive
Pay and allowance
Productivity linked wage incentive
Profit sharing
Co partnership
Retirement benefits
Perquisites
Non financial incentives
Status
Organization climate
Carrer advancement opportunities
Job enrichment
Recognition
Job security
Employee participation
Employee empowerment
Leadership feature
Indicate ability to influence
Change in behaviour
Indicate interpersonal relationships
Exercised to achieve organizational goal
Continuous process
Leadership imp
Influences behaviour
Maintains personal relations
Plays key role in intro of new changes
Handles conflicts effectively
Provide trainig to subordinates
Qualities of good leader
Physical features
Knowledge
Integrity
Initiative
Communication skills
Motivation skills
Self confidence
Decisiveness
Social skills
Communication elements
Sender
Message
Encoding
Media
Decoding
Receiver
Feedback
Noise
Communication imp
Acts as basis for coordination
Helps in smooth working of enterprise
Acts as basis for decision making
Increased managerial efficiency
Promotes industrial peace and cooperation
Establishe s effective leadership
Boosts morale and provides motivation
Formal
Single chain
Wheel
Circular
Free flow
Inverted v
Informal
Single strand netork
Gossip
Probability
Cluster
Semantic barrier
Badly expressed message
symboles with diff meanings
Faulty translations
Unclarified assumptions
Technical jargon
Body language and gestures
Psychological barriers
Premature evaluation
Lack of attention
Loss by transmission and poor retention
Distrust
Organisational barriers
Organisation policy
Rules and regulation
Status
Complexity in organisation structure
Organisational facilities
Personal barriers
Fear of challenge to authority
Lack of confidence in subordinates
Unwillingness to communicate
Lack of proper incentives
Improving communication effectiveness
Clarify ideas befor communication
Communicate according to the needs of receiver
Consult others before communicating
Beware of language tone and content of message
Convey things of value and help to liateners
Ensure properfeedback
Communicate for present as well as for future
Follow up communication
Be a good listener
