Digital Experience Monitoring

Question 1

What is Digital Experience Monitoring?

Answer 1

Digital experience monitoring (DEM) is the practice of using tools and technologies to gather and evaluate metrics from sources along the customer value chain to determine the quality of a user’s interaction with a digital touchpoint. DEM provides real-time metrics, reports, and alerts on the KPIs that are important to you.
DEM has two main goals:
Detect technical failures
Prioritize issues that matter most to the business

Question 2

How is DEM licensed?

Answer 2

Dynatrace Real User Monitoring is licensed based on the consumption of user sessions. (DEM unit)

Question 3

What is a RUM user action?

Answer 3

A user action is an interaction with an end-user interface that involves a call to a web server, which can potentially have multiple nested calls.
The following types of user actions are available in Dynatrace for web applications:
Load actions
XHR actions
Custom actions

Question 4

What is a RUM user session?

Answer 4

A user session, also known as a “visit,” “journey,” or “clickpath,” is a sequence of user actions that are performed by the same user in your application during a limited period of time.

Question 5

What are the types of Synthetic Monitoring available in Dynatrace?

Answer 5

Brower click-path
Single-URL browser monitor
HTTP monitor