Diagnostic Test Review Flashcards
Quality Circle
Participatory management technique that enlists the help of employees in solving problems related to their own jobs. Circles are formed of employees working together in an operation who meet at intervals to discuss problems of quality and to devise solutions for improvements.
Focus Group
A group interview involving a small number of people whose reactions to specific researcher-posed questions are studied. The discussions can be guided or open.
Employee Involvement Group
Refers to work structures and processes that allow employees to systematically give their input into decisions that effect their own work. Some examples of employee involvement include: Continuous Improvement teams.
- They engage in disagreement.
- Decisions are based on consensus vs democracy.
- Members are recognized for their contributions.
Adverse Effect Discrimination
A situation in which a policy that seems on its face to treat everyone equally actually has an adverse impact on a protected group.
__________ is the interdisciplinary approach to designing equipment and systems so that they can easily be used without causing injury.
Ergonomics
You have started an HR consulting firm with a colleague. You each deposit $10,000 in the business account to cover costs such as office space and business cards. The initial deposit is considered to be:
Owner’s Equity
Goodwill
Goodwill is an intangible asset that is associated with the purchase of one company by another.
The value of a company’s brand name, solid customer base, good customer relations, good employee relations, and proprietary technology represent some reasons why goodwill exists.
Zero-Based Budget
A method that has you allocate all of your money to expenses, savings and debt payments. The goal is that your income minus your expenditures equals zero by the end of the month.
Includes rigorous task of evaluating each and every expense item before including them into the budget.
Incremental Budgeting
Incremental budgeting takes last year’s actual figures and adds or subtracts a percentage to obtain the current year’s budget.
Activity Based Budgeting
Top-down budgeting approach that determines the amount of inputs required to support the targets or outputs set by the company.
What are financial variances?
The differences between budgeted and actual amounts
Experts say the first step in choosing an HRIS is for HR personnel to:
Conduct a cost-benefit analysis
Recruitment - Selection Ratio
Ratio of the number of job positions to the number of job applicants. It is typically assumed to be a number between 0 and 1 where a number closer to zero implies that there are many applicants for any one position.
positions / total applicants
Your organization is interested in benchmarking employees’ views of organizational effectiveness. The most effective way to do this would be through:
Employee Climate Surveys
Employee opinion and satisfaction surveys measure employee views, attitudes and perceptions of their organization
Positive discipline process
An approach that emphasizes correcting the problem rather than punishing the offender.
- Oral Reminder
- Written Reminder
- Decision-Making Leave
Step-Review System
System for reviewing employee complaints and disputes by successively higher levels of management in a union.
Decertification
Employees apply to the Labour Relations Board to remove the union.
What are two ways in which unions can become certified in Canada?
- Card-check
2. Mandatory ballot
From a union’s perspective, negotiating the collective agreement are the major responsibilities of:
Business agents
Utility Reaction
Reaction measures that assess the perceived usefulness of a training program.
Utility Analysis
Forecasts the financial benefits derived from a training program
Which of the following methods of learning will maximize the learning retention of a complex series of tasks?
Distributed practice and part learning
Three Component Model of Commitment
- Affection for your job (“affective commitment”).
- Fear of loss (“continuance commitment”).
- Sense of obligation to stay (“normative commitment”).
________________ is positively related to job performance, and ________________ is negatively related to job performance.
Affective commitment; continuance commitment
PIPEDA is the legislation that regulates:
The information we can collect about employees
The legislated program that ensures the same job, whether performed by a man or a woman, will have the same earning potential is referred to as:
Equal pay for equal work
A field of study concerned with analyzing work processes and recording the time required to complete each task is referred to as:
Industrial Engineering
The piece of legislation that would enable workers to avoid paying union dues while continuing to receive benefits negotiated by the union is:
Right to Work
The Wagner Act
Guarantees the right of workers to organize and outlines the legal framework for labor unions and management relations. In addition to protecting workers, the act provides a framework for collective bargaining.
The police force’s policy that stipulated minimum height and weight requirements is an example of:
Systemic discrimination
Adverse Effect Discrimination
A situation in which a policy that seems on its face to treat everyone equally actually has an adverse impact on a protected group.
E.g., Implementing an employee referral program
When conducting an internal scan of the organization as part of the strategic planning process, in the context of HR Planning we focus on what is known as the 3 “C”s, which are:
Capabilities, composition, culture
Horizontal Fit
Different HR practices within an organization are aligned with one another.
Incentives, bonuses, and commissions are examples of:
Direct Compensation
Work Valuation
The job evaluation system that evaluates jobs based on their impact to organization performance
Based on the concept that work should be valued based on its contributions to important business goals.
A wage curve is a scattergram representing the relationship between ___________ and __________.
The relative worth of a job; internal wage rates
Wage curve
A wage curve displays the current pay rates for various jobs within a pay grade in relation to their company ranking.
Structural Career Plateau
Defined as a point in one’s career at which an individual perceives little chance of further vertical movement within an organization.
E.g., An employee has reached the top of his/her career path with no more opportunities for promotions.
Content Career Plateau
When there are no further challenges to be associated with the job, and feel stifled regarding the job’s content
Includes mastering all aspects of ones job.
The three types of career plateaus are:
Structural
Content
Life
Boundaryless Careers
Careers which are meant to span across a set of different organizations, sectors, domains & not a single organization. The people following such careers have no specific scope of operation & their jobs range across several parameters.
