Diagnostic Test Review

Question 1

Quality Circle

Answer 1

Participatory management technique that enlists the help of employees in solving problems related to their own jobs. Circles are formed of employees working together in an operation who meet at intervals to discuss problems of quality and to devise solutions for improvements.

Question 2

Focus Group

Answer 2

A group interview involving a small number of people whose reactions to specific researcher-posed questions are studied. The discussions can be guided or open.

Question 3

Employee Involvement Group

Answer 3

Refers to work structures and processes that allow employees to systematically give their input into decisions that effect their own work. Some examples of employee involvement include: Continuous Improvement teams.

• They engage in disagreement.
• Decisions are based on consensus vs democracy.
• Members are recognized for their contributions.

Question 4

Adverse Effect Discrimination

Answer 4

A situation in which a policy that seems on its face to treat everyone equally actually has an adverse impact on a protected group.

Question 5

__________ is the interdisciplinary approach to designing equipment and systems so that they can easily be used without causing injury.

Answer 5

Ergonomics

Question 6

You have started an HR consulting firm with a colleague. You each deposit $10,000 in the business account to cover costs such as office space and business cards. The initial deposit is considered to be:

Answer 6

Owner’s Equity

Question 7

Goodwill

Answer 7

Goodwill is an intangible asset that is associated with the purchase of one company by another.

The value of a company’s brand name, solid customer base, good customer relations, good employee relations, and proprietary technology represent some reasons why goodwill exists.

Question 8

Zero-Based Budget

Answer 8

A method that has you allocate all of your money to expenses, savings and debt payments. The goal is that your income minus your expenditures equals zero by the end of the month.

Includes rigorous task of evaluating each and every expense item before including them into the budget.

Question 9

Incremental Budgeting

Answer 9

Incremental budgeting takes last year’s actual figures and adds or subtracts a percentage to obtain the current year’s budget.

Question 10

Activity Based Budgeting

Answer 10

Top-down budgeting approach that determines the amount of inputs required to support the targets or outputs set by the company.

Question 11

What are financial variances?

Answer 11

The differences between budgeted and actual amounts

Question 12

Experts say the first step in choosing an HRIS is for HR personnel to:

Answer 12

Conduct a cost-benefit analysis

Question 13

Recruitment - Selection Ratio

Answer 13

Ratio of the number of job positions to the number of job applicants. It is typically assumed to be a number between 0 and 1 where a number closer to zero implies that there are many applicants for any one position.

positions / total applicants

Question 14

Your organization is interested in benchmarking employees’ views of organizational effectiveness. The most effective way to do this would be through:

Answer 14

Employee Climate Surveys

Employee opinion and satisfaction surveys measure employee views, attitudes and perceptions of their organization

Question 15

Positive discipline process

Answer 15

An approach that emphasizes correcting the problem rather than punishing the offender.

1. Oral Reminder
2. Written Reminder
3. Decision-Making Leave

Question 16

Step-Review System

Answer 16

System for reviewing employee complaints and disputes by successively higher levels of management in a union.

Question 17

Decertification

Answer 17

Employees apply to the Labour Relations Board to remove the union.

Question 18

What are two ways in which unions can become certified in Canada?

Answer 18

1. Card-check

2. Mandatory ballot

Question 19

From a union’s perspective, negotiating the collective agreement are the major responsibilities of:

Answer 19

Business agents

Question 20

Utility Reaction

Answer 20

Reaction measures that assess the perceived usefulness of a training program.

Question 21

Utility Analysis

Answer 21

Forecasts the financial benefits derived from a training program

Question 22

Which of the following methods of learning will maximize the learning retention of a complex series of tasks?

Answer 22

Distributed practice and part learning

Question 23

Three Component Model of Commitment

Answer 23

• Affection for your job (“affective commitment”).
• Fear of loss (“continuance commitment”).
• Sense of obligation to stay (“normative commitment”).

Question 24

________________ is positively related to job performance, and ________________ is negatively related to job performance.

Answer 24

Affective commitment; continuance commitment

Question 25

PIPEDA is the legislation that regulates:

Answer 25

The information we can collect about employees

Question 26

The legislated program that ensures the same job, whether performed by a man or a woman, will have the same earning potential is referred to as:

Answer 26

Equal pay for equal work

Question 27

A field of study concerned with analyzing work processes and recording the time required to complete each task is referred to as:

Answer 27

Industrial Engineering

Question 28

The piece of legislation that would enable workers to avoid paying union dues while continuing to receive benefits negotiated by the union is:

Answer 28

Right to Work

Question 29

The Wagner Act

Answer 29

Guarantees the right of workers to organize and outlines the legal framework for labor unions and management relations. In addition to protecting workers, the act provides a framework for collective bargaining.

Question 30

The police force’s policy that stipulated minimum height and weight requirements is an example of:

Answer 30

Systemic discrimination

Question 31

Adverse Effect Discrimination

Answer 31

A situation in which a policy that seems on its face to treat everyone equally actually has an adverse impact on a protected group.

E.g., Implementing an employee referral program

Question 32

When conducting an internal scan of the organization as part of the strategic planning process, in the context of HR Planning we focus on what is known as the 3 “C”s, which are:

Answer 32

Capabilities, composition, culture

Question 33

Horizontal Fit

Answer 33

Different HR practices within an organization are aligned with one another.

Question 34

Incentives, bonuses, and commissions are examples of:

Answer 34

Direct Compensation

Question 35

Work Valuation

Answer 35

The job evaluation system that evaluates jobs based on their impact to organization performance

Based on the concept that work should be valued based on its contributions to important business goals.

Question 36

A wage curve is a scattergram representing the relationship between ___________ and __________.

Answer 36

The relative worth of a job; internal wage rates

Question 37

Wage curve

Answer 37

A wage curve displays the current pay rates for various jobs within a pay grade in relation to their company ranking.

Question 38

Structural Career Plateau

Answer 38

Defined as a point in one’s career at which an individual perceives little chance of further vertical movement within an organization.

E.g., An employee has reached the top of his/her career path with no more opportunities for promotions.

Question 39

Content Career Plateau

Answer 39

When there are no further challenges to be associated with the job, and feel stifled regarding the job’s content
Includes mastering all aspects of ones job.

Question 40

The three types of career plateaus are:

Answer 40

Structural
Content
Life

Question 41

Boundaryless Careers

Answer 41

Careers which are meant to span across a set of different organizations, sectors, domains & not a single organization. The people following such careers have no specific scope of operation & their jobs range across several parameters.