Diagnostic Test Flashcards

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1
Q
You are trying to decide whether to lease or buy a Dell Power Edge 400S server for the project. If you lease the server, it will cost you $150 per month. If you buy the server, it will cost you $4000 and $50 per month in maintenance fees. How long will it take for the lease price to be the same as the purchase price?
   A.  26 months 
   B.  27 months 
   C.  35 months 
   D.  40 months
A

Correct Answer : D
PG: Planning; KA: Procurement Make-or-buy analysis. Let us assume it takes N months. Then 150 x N = 4000 + 50 x N. Solving for N, 100 x N = 4000. Or N = 40 months.

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2
Q
Ensuring that the physical resources assigned and allocated to the project are available as planned, as well as monitoring the planned versus actual utilization of resources and taking corrective action as necessary are all part of:
   A.  Plan Resource Management 
   B.  Acquire resources 
   C.  Develop Team 
   D.  Control Resources
A

Correct Answer : D
PG:Controlling KA: Resource Management Control Resources is the process of ensuring that the physical resources assigned and allocated to the project are available as planned, as well as monitoring the planned versus actual utilization of resources and taking corrective action as necessary. The key benefit of this process is ensuring that the assigned resources are available to the project at the right time and in the right place and are released when no longer needed. This process is performed throughout the project.

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3
Q

A formal project management plan has been approved and the project work is being executed. Which one of the following is NOT LIKELY to occur NEXT?
A. Directing the performance of planned project activities
B. The technical aspects of the project directly affect the activities
C. Subdividing the project work into smaller manageable pieces of work
D. Implementing corrective actions approved by the engineering control board

A

Correct Answer : C
PG: Executing; KA: Integration A, B, and D are all aspects of Direct and Manage Project Execution. C is Create WBS, which is a planning activity completed before the plan is approved

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4
Q

A project manager is planning to purchase services from a vendor. He determines that since the scope is not clearly defined a cost reimbursable contract is appropriate. However, he is concerned about the risks of such a contract. In this contract his BEST option is to:
A. Fix the payment to the vendor for the services delivered
B. Add incentive clauses to account for whenever the seller exceeds or falls below defined objectives
C. Document a buyer-favorable dispute resolution procedure
D. Recognize all costs in cost reimbursable contracts are sunk costs

A

Correct Answer : B
PG: Planning; KA: Procurement A is a fixed price contract, C is a last resort, D is not true, and B is the best choice since the PM already determined CR is the best contract. To improve vendor performance, consider incentives that are mutually favorable.

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5
Q
The project manager for a certain project is seeing that the majority of the team members are independent and not as open. They are guarded, impersonal, and business-like. Which one of the team development stages are they in?
   A.  Performing 
   B.  Adjourning 
   C.  Storming 
   D.  Forming
A

Correct Answer : D
PG: Executing; KA: Resources Forming phase is where the team meets and learns about the project and their formal roles and responsibilities. Team members tend to be independent and not as open in this phase

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6
Q

Curtis Benner is thrilled that the final project plan has been approved and is ready to get his entire team to start performing activities to accomplish the work defined in the project management plan. What may Curtis do NEXT?
A. Create centralized configuration management with help from PMO
B. Analyze data and report on completed work results using project management information system
C. Develop quality metrics, checklists, & quality management plan by utilizing commercial databases
D. Collect work performance information on executed activities as part of direct and manage project work

A

Correct Answer : D
PG: Executing; KA: Integration PMTI Flow Diagram: The project has completed Develop Project Management Plan. A and C are planning activities which have already been completed. In D, work performance information must be generated and collected in executing before it can be sent to B, Report Performance. Only D is done immediately following planning.

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7
Q

Corrective actions are defined as:
A. Documented recommendations that reduce the probability of negative consequences associated with project risks
B. An intentional activity that realigns the performance of the project work with the project management plan
C. An estimate or prediction of conditions and events in the project’s future based on information and knowledge available at the estimation time
D. An intentional activity to modify a nonconforming product or product component

A

Correct Answer : B
PG: Controlling; KA: Integration B is the definition of corrective action. A is a risk response strategy, C is a forecast, D is a defect repair.

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8
Q
The project manager is responsible for performance appraisals during project closing and for the team’s performance during develop team. The department manager is responsible for salary increases and the career growth of team members. This means that the project manager is working in a:
   A.  Projectized organization 
   B.  Balanced matrix organization 
   C.  Functional organization 
   D.  Weak matrix organization
A

Correct Answer : B
Matrix Organization is an organizational structure in which the project manager shares responsibility with the functional managers for assigning priorities and for directing the work of persons assigned to the project. In a balanced matrix, the responsibilities and rights are equally divided.

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9
Q

On a particular project, the project scope statement was well defined, and deliverables were identified and documented. The project manager who started the project left the company, and you were assigned to manage this project. You have completed the project and are formalizing the final acceptance. The project stakeholder says that 2 deliverables are missing. He informs you that he has discussed the deliverables with the previous project manager who agreed to deliver them. However, neither deliverable is listed in the scope statement or on the deliverables list. Based on this, what is the status of the project?
A. Not complete, because customer acceptance is not completed
B. Complete, because you have completed all the approved and documented deliverables
C. Not complete according to local laws and regulations
D. Not complete, because these two deliverables are listed in the WBS

A

Correct Answer : B

PG: Closing; KA: Integration - Project or phase closure documents consists of formal documentation that indicates completion of the project or phase and the transfer of the completed project or phase deliverables to others, such as an operations group or to the next phase. During project closure, the project manager reviews prior phase documentation, customer acceptance documentation from the Validate Scope process, and the agreement (if applicable) to ensure that all project requirements are completed prior to finalizing the closure of the project. In this situation, all documented deliverables were completed, validated, and accepted.

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10
Q
Your team has just completed cost estimates using WBS. Now you are aggregating the estimated costs of individual activities or work packages to establish an authorized cost baseline. This process is called:
    A.  Determine budget
    B.  Cost control
    C.  Estimate costs
    D.  Estimate resources
A

Correct Answer : A
PG: planning: KA: Cost Determine Budget is the process of aggregating the estimated costs of individual activities or work packages to establish an authorized cost baseline. The key benefit of this process is that it determines the cost baseline against which project performance can be monitored and controlled.

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11
Q

The concept that the cost of preventing mistakes is less than the cost of correcting them is reflected in which one of the following philosophies?
A. Continuous improvement
B. Cost of quality
C. Prevention over inspection
D. Responsibility over accountability

A

Correct Answer : C

PG: planning; KA: Quality - Prevention is keeping errors out of the process and inspection is keeping errors out of the hands of the customer. The cost of quality (COQ) includes all costs incurred over the life of the product by investment in preventing nonconformance to requirements, appraising the product or service for conformance to requirements, and failing to meet requirements (rework). Failure costs are often categorized into internal (found by the project team) and external (found by the customer). Failure costs are also called the cost of poor quality. Organizations choose to invest in defect prevention because of the benefits over the life of the product.

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12
Q

In a control chart, the upper and lower specification limits are intended to show:
A. Points at which corrective actions need to be taken
B. Customer expectations, limits, and constraints
C. Customer specifications, limits, and constraints
D. Calculate sigma values and risk factors

A

Correct Answer : C

PG: Controlling; KA: Quality Control charts are used to determine whether or not a process is stable or has predictable performance. Upper and lower specification limits are based on the requirements and reflect the maximum and minimum values allowed. Upper and lower control limits are different from specification limits.

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13
Q
Estimating schedule activity costs involves developing an approximation of the cost of resources needed to complete project work. This is accomplished in:
    A.  Control costs
    B.  Determine budget
    C.  Estimate costs
    D.  Estimate schedule
A

Correct Answer : C

PG: Planning; KA; Cost - Estimate Costs is the process of developing an approximation of the cost of resources needed to complete project work. The key benefit of this process is that it determines the monetary resources required for the project. This process is performed periodically throughout the project as needed.

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14
Q
Through combined use of communication, conflict management, and negotiation skills, a project manager is attempting to increase support and minimize resistance from stakeholders. What process are they performing?
    A.  change control
    B.  Develop team
    C.  Manage team
    D.  Manage stakeholder engagement
A

Correct Answer : D

PG: Executing; KA: Stakeholders - Manage Stakeholder Engagement is the process of communicating and working with stakeholders to meet their needs and expectations, address issues, and foster appropriate stakeholder involvement. The key benefit of this process is that it allows the project manager to increase support and minimize resistance from stakeholders. This process is performed throughout the project.

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15
Q

Which one of the following technique requires the formation of an integrated baseline of scope, cost, and schedule to assess and measure project performance and progress?
A. Critical chain schedule technique
B. Earned value management technique
C. Variance analysis technique
D. Qualitative risk analysis technique

A

Correct Answer : B

PG: Controlling; KA: Cost - Earned value management uses three key measures to measure and monitor project progress and performance - earned value, planned value, and actual cost. EVM integrates the scope, cost and schedule baselines into a single performance measurement baseline against which progress is measured.

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16
Q

In his book, Human Motivation, David McClelland described the following human motivational needs:
A. Physiological, safety, social, and self-esteem
B. Expectation that one will be rewarded for work completed
C. Confrontation, smoothing, and compromising
D. N-ACH: Achievement, N-POW: Power, N-AFFIL: Affiliation

A

Correct Answer : D

PG: Executing; KA: Resources - David McClelland’s Theory of Needs - Definition

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17
Q
Karl is an excellent programmer who has worked on many projects with his current company. You, as the project manager, have gone through his past project records and have concluded that Karl's defect rates will be no more than 6% on your current project. You based your judgment on:
    A.  Trend analysis
    B.  Forecast analysis
    C.  Defect analysis
    D.  Project analysis
A

Correct Answer : A

PG: Controlling; KA: integration - Trend analysis examines project performance over time to determine if performance is improving or deteriorating. Graphical analysis techniques such as trend analysis are valuable for understanding performance to date and for comparison to future performance goals. Trend analysis is a data analysis technique for forecasting future outcomes based on historical results. Options B and D are unrelated to this issue. C is used to analyze a defect after it has been identified.

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18
Q

You have been hired to direct and manage the project work of a complex IT project that interacts with eight departments, including quality assurance, architecture, hardware infrastructure, and a PMO. You have provided your team members with the project plan information, and they have been reporting task completion status to you. Among the following, which one of the activities are you least likely to carry out while executing the project:
A. Determine the feasibility of completing the project within time and budget
B. Hire, coach, and manage team members assigned to your project
C. Obtain, manage, and use resources including people and material
D. Collect information of completed work activities for future analysis

A

Correct Answer : A

PG: Executing;KA: Integration - According to the description, the project is in executing. B, C, and D are all aspects of executing. A is performed in Initiating

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19
Q

Regression analysis, sensitivity analysis, SWOT, simulation, trend, what-if-scenario analysis are examples of:
A. Data representation tools and techniques
B. Data gathering tools and techniques
C. Decision making tools and techniques
D. Data analysis tools and techniques

A

Correct Answer : D

PG: Controlling;KA: Integration - Data Analysis Techniques are techniques used to organize, assess, and evaluate data and information. Data Gathering Techniques are techniques used to collect data and information from a variety of sources. Data Representation Techniques are graphic representations or other methods used to convey data and information. Decision-Making Techniques area techniques used to select a course of action from different alternatives. The examples provided help with data analysis

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20
Q

The issue log (or action-item log) is a tool that can be used to document and monitor the resolution of issues. An issue in the issue log is clarified and stated in such a way that it can be resolved. Your project team always updates and uses an issue log. During a face-to-face meeting with your stakeholder, you were able to resolve some issues from the issue log and come up with an approved corrective action. Which one of the following processes has occurred in this situation?
A. Develop team
B. Information distribution
C. Manage stakeholder engagement
D. Monitoring and controlling process group

A

Correct Answer : C

PG: Executing;KA: Stakeholders - Manage Stakeholder Engagement is the process of communicating and working with stakeholders to meet their needs and expectations, address issues, and foster appropriate stakeholder involvement. The key benefit of this process is that it allows the project manager to increase support and minimize resistance from stakeholders. This process is performed throughout the project. Communication methods and issue logs are tools & techniques of manage stakeholder engagement. B involves making information available to stakeholders in a timely manner, but not resolving issues.

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21
Q

Which one of the following describes a project statement of work?
A. A narrative description of the project and its products
B. A narrative description of the procurement and its deliverables
C. A list of deliverables and its related assumptions
D. A success criteria eventually used in closing to validate the project’s product

A

Correct Answer : A

PG: Initiating;KA: Integration - Statement of Work (SOW) is a narrative description of products, services, or results to be delivered by the project. B is procurement SOW, C is a scope statement. D is a line-item in project charter.

22
Q
Which one of the following involves monitoring overall project stakeholder relationships and tailoring strategies and plans for engaging stakeholders?
    A.  Manage team
    B.  Monitor stakeholder engagement
    C.  Develop team
    D.  Validate defect repair
A

Correct Answer : B

PG: Controlling;KA: Stakeholders - Monitor Stakeholder Engagement is the process of monitoring project stakeholder relationships and tailoring strategies for engaging stakeholders through modification of engagement strategies and plans. The key benefit of this process is that it maintains or increases the efficiency and effectiveness of stakeholder engagement activities as the project evolves and its environment changes. This process is performed throughout the project.

23
Q

The process of monitoring the status of project to update the project budget and manage changes to cost baseline is performed during:
A. Monitor project work
B. Monitoring and controlling
C. Perform integrated change control
D. Control costs

A

Correct Answer : D

PG: Controlling;KA: Cost - Definition of control costs

24
Q
The EVM schedule variance is a useful metric in that it can indicate if the project is falling behind. It is most commonly used in conjunction with which type of scheduling methodology?
    A.  Critical chain method
    B.  Monte Carlo simulation
    C.  Critical path method
    D.  Resource leveling method
A

Correct Answer : C

PG: Planning;KA: Schedule - The EVA (Earned Value Analysis) schedule variance is a useful metric in that it can indicate when a project is falling behind or is ahead of its baseline schedule. The EVA schedule variance will ultimately equal zero when the project is completed because all of the planned values will have been earned. Schedule variance is best used in conjunction with critical path method (CPM) scheduling and risk management. Equation: SV = EV – PV. Since Critical path method is based on managing activity completion dates, SV is best used with critical path method and risk management. Critical chain method manages project buffer to protect the project finish date, but not each activity finish date. Resource leveling is a technique applied to schedule to keep resource usage at a constant level. Monte Carlo simulation is a technique that analyzes what-if scenarios.

25
Q

Close Project or Phase is the process of finalizing all activities for the project, phase, or contract. The key benefits of this process are the project or phase information is archived, the planned work is completed, and organizational team resources are released to pursue new endeavors. When closing the project, the project manager reviews all prior information from the previous phase closures to ensure that all project work is completed and that the project has met its objectives. Which one of the following is an output of Close Project or Phase?
A. Corrective actions
B. Organization’s process and procedures
C. Transition of final product
D. Contract documentation

A

Correct Answer : C

PG: Closing;KA: Integration - The outputs of the Close Project or Phase process are the transition of the final product, service or result, lessons learned register, a final report, and updates to organizational process assets.

26
Q
Your business analyst just completed the project’s earned value analysis. It shows the project cost variance is $7,000. This indicates that the project is:
    A.  Under budget
    B.  Over budget
    C.  Ahead of schedule
    D.  Behind schedule
A

Correct Answer : A

PG: Controlling;KA: Cost - PMTI Math Sheet. CV = EV - AC and a CV > 0 is good. A positive CV of $7,000 indicates the project is under budget

27
Q
A project manager is testing the output of a team member's work. His goal is to determine the correctness of deliverables and validate the deliverables. What is the project manager conducting?
    A.  Validate Scope
    B.  Control Quality
    C.  Manage Quality
    D.  Direct and Manage Project Work
A

Correct Answer : B

PG: Controlling;KA: Quality - Perform Quality Control involves using testing, inspection and other QC tools, along with the inputs of quality metrics, checklists, and work performance measurements, to validate that the deliverables produced by the project team are correct. Verify Scope is the process of formally accepting the deliverables. Manage Quality is the process of auditing the quality requirements and the results from quality control measurements to ensure the correct processes are being used. Direct and Manage Project Execution is the process of performing the work defined in the project management plan.

28
Q
Affinity diagrams, design for X, scatter diagram are all tools used in:
    A.  Plan Quality Management
    B.  Manage Quality
    C.  Control Quality
    D.  Quality audits
A

Correct Answer : B

PG: Executing;KA: Quality - These are primarily Manage Quality (QA) tools; Control Quality (QC) and Plan Quality Management (QP) use cause and effect diagrams, flowcharts, check sheets, pareto diagrams, histograms, control charts, and scatter diagrams.

29
Q
Auditing to identify good and best practices, identify nonconformity, gaps, and shortcomings, and to proactively offer assistance to improve the implementation is performed during?
    A.  Initiating
    B.  Planning
    C.  Executing
    D.  Monitoring & Controlling
A

Correct Answer : C

PG: Executing;KA: Quality - An audit is a structured, independent process used to determine if project activities comply with organizational and project policies, processes, and procedures. A quality audit is usually conducted by a team external to the project, such as the organization’s internal audit department, PMO, or by an auditor external to the organization. Quality audit objectives may include but are not limited to identifying all good and best practices being implemented; Identifying all nonconformity, gaps, and shortcomings; Sharing good practices introduced or implemented in similar projects in the organization and/or industry; Proactively offering assistance in a positive manner to improve the implementation of processes to help raise team productivity; and highlighting contributions of each audit in the lessons learned repository of the organization.

30
Q

All other things being equal, a general order of using techniques for resolving conflict is:
A. Confront, smooth, compromise, withdraw, assert
B. Withdraw, mediate, arbitrate, deadline, Fait Accompli
C. Reconcile, accommodate, avoid, problem solve, force
D. Smooth, accommodate, withdraw, avoid, force

A

Correct Answer : A
PG: Executing;KA: Resources - The various conflict resolution techniques along with their synonyms in the order recommended are: 1) confront/collaborate/problem solve 2) smooth/accommodate 3. compromise/reconcile 4. withdraw/avoid 5. force/direct/assert. Notice the questions combine synonyms, mix-up the order to confuse you. Also, answer B are negotiation techniques, not conflict resolution techniques. So, the only correct order is A. Just by eyeballing confront and/or compromise in each of the answers, you would hit

31
Q
It is the project team's responsibility to identify, document, analyze, respond, and monitor and control all the risks and risk factors of a project. The project's risks have been categorized into technical, external, commercial, and management risks. While implementing the project plan, the PM finds out that there is a regulatory commission item that needs to be implemented before the plant starts producing natural gas. This risk item is considered to be a part of:
   A.  Technical category 
   B.  Project management category 
   C.  External category 
   D.  Regulatory category
A

Correct Answer : C
PG: Planning;KA: Risk - Risks can be categorized by their source, e.g. technical, external, commercial and management risks, to help develop effective responses. Here, a regulatory restriction falls into the

32
Q
You are the project manager for an international project and you have 5 team members (not including you and the sponsor) from the Middle East, the UK, and the US. After a merger, you added 2 team members from India and one from Ireland. But, one of your old team member quit. How many new communications exist now?
   A.  21 
   B.  45 
   C.  36 
   D.  15
A

Correct Answer : D
PG: Planning;KA: Communications - There are 5 team members plus PM plus sponsor, a total of 7 stakeholders before the merger. So, after the merger there were 3 new team members but one old one quit. So, there were 7 + 3 -1 = 9 team members after the merger. Note carefully that the question is asking for how many NEW channels formed. So, before merger we had 7 x (7-1)/2 = 21 channels. After merger, we now have 9 x (9-1)/2 = 36. The number of new channels = 36 - 21 = 15 channels.

33
Q
You are the project manager for a pharmaceutical firm. Because of a change in government regulations, the manufacturing standards for drugs have been made stricter. As a project manager, you are concerned that your project will not satisfy the required quality standards. This could be remedied through better:
   A.  Plan Quality Management 
   B.  Manage Quality 
   C.  Control Quality 
   D.  Monitor Quality
A

Correct Answer : B
PG: Executing;KA: Quality - Manage Quality is the auditing of quality requirements and results from quality control measurements to ensure that appropriate quality standards and operational definitions are used.

34
Q
A project manager's meticulous work of managing the project team resulted in valuable and useful documentation that included: 
   A.  Team performance assessments 
   B.  Recommended staffing changes 
   C.  Accepted deliverables 
   D.  Team assignments
A

Correct Answer : B
PG: Executing;KA: Resources - Change requests occur as a result of carrying out the Manage Team process can include staf?ng changes, whether made by choice or by uncontrollable events. Staf?ng changes include moving people to different assignments, outsourcing some of the work, or replacing team members who leave.

35
Q
Process of reviewing all change requests, approving changes and managing changes to the deliverables is called:
   A.  Monitor and control project work 
   B.  Report performance 
   C.  Manage and execute project work 
   D.  Perform Integrated change control
A

Correct Answer : D
PG: Controlling;KA: Integration - Perform Integrated Change Control is the process of reviewing all change requests; approving changes and managing changes to deliverables, project documents, and the project management plan; and communicating the decisions. This process reviews all requests for changes to project documents, deliverables, or the project management plan and determines the resolution of the change request

36
Q

A project manager has developed the project charter, a scope management plan, and a stakeholder register. What does he do next?
A. Define activities which are produced through decomposition of work breakdown structure
B. Document scope statement, assumptions, and constraints, scope exclusions to provide common understanding among stakeholders
C. Determine and document business requirements, stakeholder requirements, solution requirements, transition requirements, project requirements, and quality requirements
D. Develop a logical schedule based on activity list, project schedule network diagrams, resource calendars, project scope statement and project team assignments

A

Correct Answer : C
PG: Planning;KA: Scope - Looking at the process flow, you can see that after you have completed the processes of Develop Project Charter, Identify Stakeholders, and Plan Scope Management, the logical next thing to do is collect requirements. C describes collect requirements. A is Define Activities, B is Define Scope, and D is Develop Schedule. All of these follow collect requirements.

37
Q
Which of the following documents describes the type and quantities of resources required for each schedule activity in a work package?
   A.  Activity resource requirements 
   B.  Resource breakdown structure 
   C.  Work breakdown structure 
   D.  Activity attributes
A

Correct Answer : A
PG: Planning;KA: Resources - Definition of activity resource requirements. Activity resource requirements identify the types and quantities of resources required for each activity in a work package. The amount of detail and the level of specificity of the resource requirement descriptions can vary by application area. The resource requirements documentation for each activity can include the basis of estimate for each resource, as well as the assumptions that were made in determining which types of resources are applied, their availability, and what quantities are used.

38
Q
Roxanne, PMP, is one of the stakeholders of a project. She wants to see the logical interrelationships and dependencies among project activities. She asks Peter, the project manager, to provide her with a report. Which one of the following reports would Peter present to Roxanne?
   A.  Schedule network diagram 
   B.  Responsibility assignment matrix 
   C.  Histogram 
   D.  Progress performance report
A

Correct Answer : A
PG: Planning;KA: Schedule - The schedule network diagram depicts how activities are related to each other with dependencies. A RAM depicts roles & responsibilities. A histogram is a bar graph, and a progress performance report shows how much has been accomplished.

39
Q
You have decided to finish your basement, so you call a few contractors to provide an estimate. One of your conditions is that the contractor must be insured and bonded. This is an example of:
   A.  Risk mitigation 
   B.  Risk transference 
   C.  Risk acceptance 
   D.  Risk avoidance
A

Correct Answer : B
PG: Planning;KA: Risk - Outsourcing and insurance are examples of transference or deflection. So, in a sense, there is a double transference in this situation. First you transferred the risk to another person by outsourcing and then, again by ensuring they are bonded and insured

40
Q
Which of the following is a Plan Quality Management tool and technique that organizes facts in a manner that facilitate the effective collection of data about a potential quality problem. and are especially useful for gathering data while performing inspections as part of Control Quality to identify defects?
   A.  Statistical sampling 
   B.  Check sheets 
   C.  Histogram 
   D.  Cause and effect diagram
A

Correct Answer : B
PG: Controlling;KA: Quality - Check sheets are also known as tally sheets and are used to organize facts in a manner that will facilitate the effective collection of useful data about a potential quality problem. Histograms show a graphical representation of numerical data. Cause-and-effect diagrams are also known as Fishbone diagrams, why-why diagrams, or Ishikawa diagrams. This type of diagram breaks down the causes of the problem statement identified into discrete branches, helping to identify the main or root cause of the problem

41
Q

Which one of the following is not contained in work performance data derived from executing the project plan?
A. Actual start and finish dates of scheduled activities
B. Percent of work physically completed
C. Actual costs incurred
D. Cost of quality

A

Correct Answer : D
PG: Planning;KA: Quality - Cost of quality includes costs related to quality processes throughout the project, not just in project execution. Work performance data is collected at the end of Direct and Manage Project Work. Work performance data is the raw observations and measurements identified during activities performed to carry out the project work. Examples include reported percent of work physically completed, quality and technical performance measures, start and finish dates of schedule activities, number of change requests, number of defects, actual costs, actual durations, etc.

42
Q

Reviewing all change requests, approving changes, and managing changes to deliverables and organizational process assets are part of:
A. Change control board
B. Control Scope
C. Perform Integrated Change Control
D. Direct and Manage Project Work

A

Correct Answer : C

PG: Controlling;KA: Integration

43
Q
Lessons learned are part of the project organizational process assets and are completed at the end of project, but before close project. Without documenting lessons learned, the project is not considered complete. Who develops lessons learned?
   A.  Customer and sponsor 
   B.  Senior management and team 
   C.  Project Manager and team 
   D.  Project team and key stakeholders
A

Correct Answer : D
PG: Closing;KA: Integration - Lessons learned are ideally developed by everyone at any point there is an opportunity to learn. However, since it is impractical to obtain lessons learned from everyone, the next best option is the project team and key stakeholders who are closely working with the stakeholders of the project.

44
Q
Which one of the following processes uses the techniques of earned value analysis and to-complete performance index?
   A.  Control Costs 
   B.  Control Quality 
   C.  Estimate Costs 
   D.  Develop Project Charter
A

Correct Answer : A

PG: Controlling;KA: Cost - Earned value and TCPI are the tools and techniques of Control Costs

45
Q

A project manager calculates that the project has an SPI of 0.7. He knows that his sponsor asked him to keep it above 0.8. In this situation, the project manager should take which one of the following actions?
A. Ask the team to identify ways to compress the schedule
B. Skip submitting report for this week
C. Make a decision to crash the schedule at an additional cost
D. Since you are aware that the SPI will improve next week, provide an optimistic forecast

A

Correct Answer : A
PG: Controlling;KA: Schedule - An SPI of .7 indicates a serious schedule delay which should have been addressed before it became so significant. The PM must develop alternatives to compress the schedule. Then, it can be taken to the sponsor with the alternatives identified.

46
Q
John and Jay, both design specialists, disagree on a strategy for designing air bags. You, as their project manager, use which one of the following conflict resolution techniques that will generate the MOST lasting solution?
   A.  Forcing 
   B.  Smoothing 
   C.  Compromising 
   D.  Confronting
A

Correct Answer : D
PG: Executing;KA: Stakeholders - Treat the conflict as a problem to be solved. The best method is to use the technique called ““Collaborate/Problem Solve/Confront””. Here you are confronting the problem, not the person.

47
Q

Banking Financial, an automotive financing company, has outsourced several of its software development projects to Russia, India, and China. Their project management standards should recommend which one of the following primary communication methods for success in these projects?
A. Formal verbal
B. Strictly phone conversations
C. Judicious combination of formal and informal written
D. Formal written

A

Correct Answer : D
PG: Planning;KA: Communications - Outsourced environment, long distance and multiple cultures necessitate formal written communications for the majority of the time to keep the number of issues low

48
Q

A project manager is tracking the cost performance index (CPI) on the project. The project is intended to produce and maintain a mean CPI of 1.0. The control limits were set at 0.9 and 1.1. Based on the measurements reported in the last 12 months (shown below), what is your observation? 0.93, 0.95, 0.91, 0.95, 0.94, 0.99, 0.96, 1.03, 1.05, 1.09, 0.91, 1
A. The process is in control. No adjustment is required
B. The process shows a point out of specification
C. All except one point are within control. It is an assignable cause
D. The process may require adjustment. So, determine the cause

A

Correct Answer : D
PG: Controlling;KA: Quality - The first seven data points are less than 1.0. The ‘rule of seven’ is a statistical anomaly that indicates an assignable cause can be found. The assignable cause was evidently addressed in month 8 of the project, bringing the CPI back into control.

49
Q

Francis is leading a project with an aggressive schedule. Due to a new scope requirement, he is looking at a resource histogram to determine availability of his team members. A resource histogram shows:
A. Price per unit of work from each resource
B. Time periods when resource come in and leave projects
C. Roles and responsibilities of resources
D. Resource requirements by time period

A

Correct Answer : D
PG: Planning;KA: Resources - A resource histogram is a bar chart showing the amount of time that a resource is scheduled to work over a series of time periods.

50
Q
Which one of the following is a predetermined list of risk categories such as PESTLE, TECOP, VUCA and is used as a framework for idea generation during identify risks?
   A.  Cause and effect diagram 
   B.  Prompt lists 
   C.  SWOT 
   D.  Assumptions log
A

Correct Answer : B
PG: Planning;KA: Risk - A prompt list is a predetermined list of risk categories that might give rise to individual project risks and that could also act as sources of overall project risk. The prompt list can be used as a framework to aid the project team in idea generation when using risk identification techniques. The risk categories in the lowest level of the risk breakdown structure can be used as a prompt list for individual project risks. Some common strategic frameworks are more suitable for identifying sources of overall project risk, for example PESTLE (political, economic, social, technological, legal, environmental), TECOP (technical, environmental, commercial, operational, political), or VUCA (volatility, uncertainty, complexity, ambiguity).

51
Q
Which one of the following is an input to Close Project or Phase process?
   A.  Project management plan 
   B.  Updates to scope baseline 
   C.  Updates to schedule baseline 
   D.  Transition of result
A

Correct Answer : A
PG: Closing;KA: Integration - Project charter, project management plan (all components), project documents (most of the components), accepted deliverables, business documents (business case and benefits management plan), agreements (procurement), procurement documentation and OPA’s are the inputs to close project.

52
Q

Which one of the following statements is NOT true about rewards and recommendations?
A. Rewards must recognize desirable behavior
B. Intangible rewards are not good motivators when compared with money
C. When determining rewards and recognition, project managers must consider cultural differences
D. A reward is only effective only if it satisfies a need which is valued by that individual

A

Correct Answer : B
PG: Executing;KA: Resources - Part of the team development process involves recognizing and rewarding desirable behavior. It is important to recognize that a particular reward given to any individual will be effective only if it satisfies a need which is valued by that individual. Cultural differences should be considered when determining recognition and rewards. Generally, money is viewed as a tangible aspect of any reward system, but intangible rewards could be equally or even more effective. Hence, B is a false statement