Devoir 2 - part 2 - Organizational stress and burnout

Question 1

What discipline focuses on individual and group processes within organizations and is concerned with the factors that affect such outcomes as job satisfaction, motivation, work effectiveness, and quality of work life ? (Also includes leadership style, decision-making, and organizational development.)

1- Engineering psychology

2- Personnel psychology

3- Organizational psychology

4- Job analysis

Answer 1

3- Organizational psychology

Question 2

When experiencing post-traumatic stress reaction, the onset of symptoms ranges :

1- from immediate to delayed, sometimes 6 months following the traumatic event.

2- from 1 month to 2 months after the traumatic event.

3- from 2 to 4 months after the traumatic event.

4- from 4 to 6 months after the traumatic event.

Answer 2

1- from immediate to delayed, sometimes 6 months following the traumatic event.

Question 3

____?_____ is the term used to describe the physical, emotional, cognitive, and behavioral responses to events that are threatening or challenging.

1- Stress

2- Burnout

3- Dysphoria

4- Distress

Answer 3

1- Stress

Question 4

At the physical level, what are the major symptoms of burnout ?

1- Tension headaches and migraines

2- Chronic fatigue or depleted energy, insomnia

3- Digestive problems such as stomach aches, diarrhea, constipation, irritable bowel syndrome, and ulcers

4- All of the above

5- None of the above

Answer 4

4- All of the above

Question 5

____?_____ occurs when people experience unpleasant stressors.

1- Acute stress

2- Distress

3- Catastrophic stress

4- Eustress

Answer 5

2- Distress

Question 6

Which resources situated and analyzed at the level of the task could reduce job demands and consequently buffer the effects of stress at work ?

1- Role clarity

2- Autonomy and Skill variety

3- supervisory style and coworker support

4- All of the above

5- None of the above

Answer 6

2- Autonomy and Skill variety

Question 7

Which of the following is the best predictor of burnout in the work place ?

1- feeling as if one’s work is not appreciated

2- neuroticism and openness

3- spending most of their time sitting around being bored

4- focusing on central tasks, maintaining abilites and
overcoming obstacles

Answer 7

1- feeling as if one’s work is not appreciated

Question 8

Which of the following is NOT an effective use of social support during a stressful situation ?

1- A friend or family member can provide an ear to listen, or
a hand to hold.

2- Friends can point out erroneous assumptions, impractical solutions, or immoral ideas before you act on them.

3- You can learn additional coping strategies from others
with similar problems.

4- You can divert responsibility away from yourself and
onto others.

Answer 8

4- You can divert responsibility away from yourself and

onto others.

Question 9

Also called human-factors psychology, this discipline studies people’s behavior and cognition when interacting with machines (things). The science of engineering and designing equipment and machines for human use and modifying human behavior so that workers can operate
machines more efficiently is termed :

1- Ergonomics

2- Organizational psychology

3- Environmental psychology

4- Performance appraisal

Answer 9

1- Ergonomics

Question 10

___?___ involves the provision of empathy, love, trust, and caring whereas ___?___ involves the provision of tangible aid and services that directly assist a person in need.

1- Informational support; Appraisal support

2- Emotional support; Instrumental support

3- Appraisal support; Emotional support

4- Instrumental support; Informational support

Answer 10

2- Emotional support; Instrumental support

Question 11

___?___ is acting impersonal and unfeeling - in large part due to mental and physical exhaustion in a professional context.

1- Entrapment

2- Alienation

3- Depersonalization

4- Withdrawal

Answer 11

3- Depersonalization

Question 12

___?___ is a state of physical, mental, and emotional exhaustion that occurs most often in highly motivated and driven individuals who come to feel that their work is not recognized or that they are not accomplishing their goals. People in helping professions are also prone to this problem.

1- Stress

2- Distress

3- Alarm stage

4- Burnout

Answer 12

4- Burnout

Question 13

___?___ support is the provision of advice and suggestions that a person can use to address problems whereas ___?___ support involves the provision of information that is useful for
self evaluation purposes—constructive feedback and affirmation.

1- emotional; instrumental

2- informational; appraisal

3- instrumental; informational

4- appraisal; emotional

Answer 13

2- informational; appraisal

Question 14

___?___ is an unpleasant state of tension, anxiety, and heightened sympathetic activity that results from a blocked goal.

1- Job dissatisfaction

2- Hostility

3- Anger

4- Frustration

Answer 14

4- Frustration

Question 15

Scholars consider that burnout is a three stage process, but in what order ?

1- cynicism, reduced personal accomplishment, emotional
exhaustion

2- reduced personal accomplishment, emotional
exhaustion, cynicism

3- emotional exhaustion, cynicism, reduced personal
accomplishment

4- emotional exhaustion, reduced personal
accomplishment, cynicism

Answer 15

3- emotional exhaustion, cynicism, reduced personal

accomplishment

Question 16

_____?____ job demand is associated with the content of the job ( time pressure, work
overload, task complexity…) whereas ____?____ job demand include characteristics like job instability or insecurity due to the global economy.

1- distal; proximal

2- proximal; distal

3- functional; structural

4- structural; functional

Answer 16

2- proximal; distal

Question 17

Ali, a war veteran, has had nightmares, flashbacks, and anxiety attacks for the past three years. Ali is most likely suffering from ____?____.

1- acute stress disorder

2- external locus of control

3- catastrophic stress

4- post-traumatic stress disorder (PTSD)

Answer 17

4- post-traumatic stress disorder (PTSD)

Question 18

What did Truchot et al. (2010) observed in their study on general practitioners ?

1- Their research indicates that general practitioners had the
highest proportion of burnout cases.

2- Their research shows the role of ACTH or cortisol in the
impairment of the immune system.

3- Their research indicates that general practitioners with a high degree of burnout develop empathic attitudes towards their patients.

4- All of the above.

5- None of the above.

Answer 18

5- None of the above.

Question 19

Moving to a new city is considered a ___?___, whereas filling out change of address cards for all of your subscriptions and creditors is considered a ___?___.

1- distressor; eustressor

2- stressor; frustrator

3- stressor; hassle

4- hassle; minor problem

Answer 19

3- stressor; hassle

Question 20

___?___ may occur after exposure to a traumatic event, for instance, a physical aggression or an accident.

1- Eustress

2- Distress

3- Catastrophic stress

4- Acute stress

Answer 20

4- Acute stress