Developing Skills Flashcards
1
Q
What are the 3 modes of consultancy
A
(Schein, 1987)
- Expert mode
- Dr-patient mode
- Process consulting mode
2
Q
6 differences between expert to partner
A
(Sheth &; Sobel, 2002)
- Provide answers. Ask great Qs
- Supply expertise. Supply insight
- Tell. Listen
- Control. Collaborate
- analyse. Synthesise
- Direct. Measure
3
Q
What are Cope’s 7 Cs of consulting
A
Cope 2003
- Client - define clients views
- Clarify - explain problem
- Create - create options
- Change - identity drivers
- Confirm - measure qualitative & quantitative
- Continue - how long will the change last
- Close - end engagement with client
4
Q
What skills are needed to coach
A
(Starr, 2003)
Build rapport Use different levels of listening Use intuition Ask Qs Use advanced listening, questions & reflection
5
Q
Explain the GROW model when coaching and mentoring
A
Goals
Reality
Options
Will
6
Q
Explain problem solving matrix
A
Peckham, 1996
Unknown solution/ req prob-solv/ req creative problem solving
Known solution/ req decision mak/ requires insight
7
Q
Explain 12 step problem solving process
A
Armstrong 2012
- Define the situation
- Spec obj
- Develop hypothesis
- Get the facts. 5. Analyse the facts
- Identity possible courses for action
- Evaluate alternative courses for action
- Weigh & decide
- Decide on obj
- Adopt a ‘means-end’ approach
- Plan implementation
- Implement
