Developing Professional Capability

Question 1

What is the principle of cognitivism?2.1.1

Answer 1

Learning occurs primarily through exposure to logically presented information and that retrieval or rehearsal

Question 2

What does learner feedback look like in the Behaviorism model?2.1.1

Answer 2

Wrong answers are penalized; correct answers are rewarded

Question 3

What is a constructivist action?2.1.1

Answer 3

learning through carefully designed experiential opportunities similar to those learners encounter in the real world

Question 4

List the three foundational learning theories.2.1.1

Answer 4

behaviorism cognitivism constructivism.

Question 5

Which learning theory focuses on stimuli and response?2.1.1

Answer 5

Behaviorism

Question 6

Which foundational learning theory incorporates immediate feedback?2.1.1

Answer 6

Behaviorism. The objective is to shape behavior through reinforcement

Question 7

Which learning theory believes retrieval leads to retention?2.1.1

Answer 7

Cognitivism

Question 8

Which learning theory states that learning occurs through failure?2.1.1

Answer 8

Constructivism

Question 9

List the six learner characteristics of Knowles’ Adult Learning theory.2.1.3

Answer 9

1. Purpose of training (WIIFM) 2. Self-directed 3. Draw on life experiences 4. Relevant to learner needs 5. Beneficial to solve problem 6. Internally motivated

Question 10

True or false. Pedagogy relates to adult learning theory.2.1.3

Answer 10

False. Pedagogy relates to children’s learning. Andragogy relates to adult learning.

Question 11

Name two methods of how you can include active-learning.2.1.3

Answer 11

Establish the initial climate by clarifying the purpose of the session; Plan the widest possible range of resources to address needs as they arise; Limit lectures and incorporate activities that involve learners; Be prepared to show learners what’s in it for them; Build in time for open discussion; Create a welcoming, friendly environment to decrease the threat; Prepare discussion questions that help the facilitator Be a guide, not an expert.

Question 12

What is the lowest level of the hierarchy of needs that must be met?2.1.3

Answer 12

The lowest level of Maslow’s hierarchy of needs are Physiological (food, water, sex, sleep)

Question 13

If managers offer regular recognition and appreciation for the tasks employees are doing, which of the hierarchy of needs are being met?2.1.3

Answer 13

Esteem.

Question 14

You assign a team member to work on a cross-functional project. Which of the hierarchy of needs are being met?2.1.3

Answer 14

Social

Question 15

True or False. An employee can achieve the highest level of the hierarchy of needs even if physiological needs are not being met.2.1.3

Answer 15

False. Employees will default to their lowest level needs if their higher level needs are no longer being satisfied.

Question 16

According to the behaviorist approach to learning, when does learning occur?2.1.1

Answer 16

According to the behaviorist approach to learning, learning occurs when associations between stimuli and responses are strengthened or weakened.

Question 17

Which learning theory is based on the consequences of reinforcement or punishment?2.1.1

Answer 17

Behaviorism

Question 18

Which learning theory supports rehearsal for memorization?2.1.1

Answer 18

Cognitivism

Question 19

Which learning theory supports providing logically presented and in-depth information?2.1.1

Answer 19

Cognitivism

Question 20

Which learning theory supports learning through carefully designed experiences?2.1.1

Answer 20

Constructivism.

Question 21

According to Gagne, what is the first step to ensuring learning occurs?2.1.3

Answer 21

Gain the learner’s attention. It creates a foundation for the lesson, sets the direction, and motivates the learner

Question 22

Internally motivated learners are a characteristic of andragoty or pedagogy?2.1.3

Answer 22

In andragogy, adults are internally motivated, come with a self-concept of who they are.

Question 23

In order to meet self-actualization needs, what needs to exist for the employee?2.1.3

Answer 23

Opportunities for growth and achievement in the organization.

Question 24

How are long-term memories made?2.1.3

Answer 24

Forming long-term memories involves retrieval and rehearsal between the working memory and long-term memory.

Question 25

What are the three components of a learning objective:?2.1.3

Answer 25

1. Performance (Behavior) 2. Condition (tools or assistance) 3. Criteria (definition of success)

Question 26

How can you incorporate social cognitive theory methods into training?2.1.3

Answer 26

Include experiences where the facilitator models behavior for the learners to observe and imitate.

Question 27

How should you select delivery options?2.2.11

Answer 27

Select delivery options which will support Knowledge, Skills or Attitude objectives.

Question 28

Identify three Knowledge learning methods.2.2.11

Answer 28

- Behavior Modeling- Brainstorming- Case Study / Scenario- Lecture- Debate- Demonstration- Game- Info search- Interview- Jigsaw- Panel discussion- Reflection- Self-assessment

Question 29

Identify three Skills learning methods.2.2.11

Answer 29

- Case Study / Scenario- Demo with practice- Game- Group discussion- Hands-on practice- Interview- Jigsaw- Role Play

Question 30

Identify three Attitude learning methods.2.2.11

Answer 30

- Case Study / Scenario- Debate- Game- Group discussion- Jigsaw- Panel discussion- Role Play- Polling- Reflection- Self-assessment

Question 31

What is the final behavioral outcomes of a specific learning event?2.2.4

Answer 31

A Terminal Objective represents what learners must master before completing the course. It is the final behavioral outcomes of a specific learning event.

Question 32

What is a supporting objective?2.2.4

Answer 32

Enabling objectives support the terminal objectives by breaking them down into more manageable chunks.

Question 33

List the three domains identified by Bloom/2.2.4

Answer 33

Knowledge, Skills, Attitude

Question 34

List the ABCD of writing objectives.2.2.4

Answer 34

AudienceBehaviorConditionDegree

Question 35

In which phase of ADDIE would you create a final list of objectives?2.2.6

Answer 35

Design

Question 36

List three methods to visualize the course map.2.2.6

Answer 36

Storyboard, Wireframe, Mockup / Prototype

Question 37

List three facilitation techniques.2.3.3

Answer 37

Active listening skills, Give clear directions, balance participant involvement, check for understanding- avoid judgment, plan transitions between topics, summarize key concepts, allow for silence to encourage participation, ask clarifying questions, welcoming/non-verbal messages

Question 38

List three ways to address disruptive behavior.2.3.3

Answer 38

Build trust, let participants create the ground rules, Create a safe space for discussion/practice/failure, reward good behavior, model appropriate behavior, invite discussions/disagrements

Question 39

What are the 4 links in Patricia Cross's Chain of response learning theory?

Answer 39

Adults need: Motivation, Participation, Hierarchy of Needs fulfilled, and some kind of Reward

Question 40

What is the goal of Knowledge Management?

Answer 40

To ensure the Right Information gets to the Right Employee at the Right Time

Question 41

What are the 4 core Coaching Competencies?

Answer 41

1) Setting the Foundation 2) Co-Creatinging a Relationship 3) Effective Communication 4) Facilitating Learning and Results

Question 42

What is Single Loop learning?

Answer 42

Single loop learning the acquisition of knowledge or skill resulting in incremental change and growth

Question 43

What is Double Loop learning?

Answer 43

Double Loop learning is a fundemental change in thinking patterns, allowing people to "reframe the context"

Question 44

What is Triple Loop Learning?

Answer 44

Triple Loop learning is a foundational shift in a person's self-identity, a "transformational change"

Question 45

Which kind of Hargrove's multiloop learning would "learning how to create a coaching plan to apply in a new project" represent?

Answer 45

This is Single Loop Learning

Question 46

Which kind of Hargrove's multiloop learning would "applying new coaching habits to routine interactions" represent?

Answer 46

This is Double Loop Learning

Question 47

Which kind of Hargrove's multiloop learning would "becoming an inspirational leader generating a growth oriented midnset"represent?

Answer 47

This is Triple Loop Learning

Question 48

The ATD coaching model has 6 steps. What are they?

Answer 48

1) Clarify the Agreement 2) Create a Partnership 3) Collect and Analyze Data 4) Construct a Development Plan 5) Collaborate and Change 6) Complete and Acknowledge

Question 49

Accoding to Gallup surveys, what are ways that a manager's coaching skills influences employee engagement?

Answer 49

1) By establishing expectations 2) By constantly providing feedback3) By creating accountability 4) By connecting accountability do an employee's development

Question 50

What are three skills TD can help managers develop for effective coaching?

Answer 50

1) Planning coaching conversations 2) How to talk about an employees strengths and development (as well as opportunities) 3) Delivering constructive feedback

Question 51

What are some important reminders for effectively delivering constructive feedback

Answer 51

Start with the positive, be specific, be timely, allow for responses

Question 52

How can the C-O-A-CH model serve as a conversation framework for new coaches?

Answer 52

This model can structure how to discuss: CURRENT situations from the client's perspective, OBJECTIVES and measurements, ALTERNATIVE actions, CHOSING an action

Question 53

What are three opportunities for managers to show involvement in learning activities

Answer 53

Discuss expectations BEFORE the event, be present at appropriate moments DURING the event, provide opportunities to use new skills AFTER the event

Question 54

When is a Formative Evaluation of a learning program performed?

Answer 54

Formative evaluations are used throughout the design of the program

Question 55

When is a Summative Evaluation of a learning program performed?

Answer 55

Summative evaluations examine learning programs after they have launched

Question 56

What is Content Validity?

Answer 56

The ability for an instrument to clearly represent the content of the program being evaluated

Question 57

What is Construct Validity?

Answer 57

The ability for an instrument to measure abstract variable such as knowledge or skill

Question 58

What is Concurrent Validity?

Answer 58

The ability for an instrument to produce results consistent with other evaluations measureing the same metrics at the same time

Question 59

What is Criterion Validity?

Answer 59

The ability for an instrument to adequately measure and predict external constructs

Question 60

What is Predictive Validity?

Answer 60

The ability for an instrument to predict results or future behaviours

Question 61

How is a Split-Half used to evaluate a test's difficulty?

Answer 61

A test is split in half. The half tests are taken one after another with a strategic amount of waiting time inbetween.

Question 62

How is a Test/Retest check used to determine a test's reliability?

Answer 62

A group is administered the same test twice over a strategic period of time and the differences are compared.

Question 63

What is one advantage to using a Split-Half evaluation over a Test/Retest evaluation?

Answer 63

A Split-Half evaluation compensates for memory bias.

Question 64

When should you conduct an ROI measurement?

Answer 64

Between three months to one year after the learning program has launched.

Question 65

What are some tools used to measure ROI?

Answer 65

Control groups, Trend lines, Stakeholder estimates, Extant data, Third party analysis

Question 66

What are the five steps to the Brinkerhoff Success Case Method?

Answer 66

1) Planning a case study 2) An "impact model" of what success should look like 3) Search for the best and worst case outcomes 4) documenting success 5) Sharing results

Question 67

What are the 4 dimensions measured in the Balanced Scorecard evaluation method?

Answer 67

Customer's Perspective (were expectations met?) Innovation Perspective (did participants gain skill?) Internal Perspective (effect on the job?) Financial Perspective (monetary payoff?)