Design & Development 008 Flashcards
What is Root Cause Analysis?
It is the process where companies try to figure out what is the cause of a problem.
What are the questions to begin Root Cause Analysis?
What was the problem.
What caused this problem.
How can this problem be solved.
What should you do when you spot a mistake?
You should report it to a supervisor in case changing it to the correct way could screw something up.
What is the “Why’s”
It is the method from Toyota that involves asking why until you find the root cause.
What is the way to determine if you need to use Root Cause Analysis?
Is the problem causing a failure of service.
Is the problem causing a loss of data.
Is the problem causing downtime.
Was there a complaint from a stakeholder.
Does the problem pose a legal issue.
What is Just Culture?
The idea that you should not be afraid to point out errors in fear of reprimands or punishments.
