Demands, Deadlines and Surrender Plans Flashcards
What are the guidelines when dealing with Demands?
Avoid giving anything without getting something back
Avoid asking for demands.
Avoid giving more than asked for.
Avoid offering anything.
Don’t dismiss a demand as being too trivial.
Sow the seeds of doubt.
Be open-minded and flexible with demands.
Let the subject make the first offer.
Avoid saying no outright, introduce doubt.
Repeat demands, but soften and refrain them.
Attempt to get something in return for anything given.
Don’t raise subjects aspirations or expectations.
Don’t give too much, too soon.
Don’t bring up old demands, unless it advantageous.
Be prepared to suggest alternatives.
Make the subject work for everything they are given.
Before agreeing to demands, make sure you can.
What are the guidelines when dealing with Deadlines?
Attempt to dissuade subject from setting deadlines.
Contact subject prior to deadline, Talk through it.
Avoid referring to subjects deadlines.
Do not set deadlines yourself.
Use the excuse of “crisis” and “chaos”.
Blame the “brass” and “red tape” for delays and
misunderstandings.
Log all deadlines and inform command.
Do not accept deadlines.
Take deadlines seriously.
True or false: All demands must go through the Chain of Command.
True
True or false: Never say no to a demand outright, no matter how stupid it seems.
True
What is important when discussing a surrender plan with the subject?
Slow it down.
The subject may want to surrender, but may not know
how to go about doing it.
Emphasise what they have to gain by coming out.
Ask what assurances they need to come out.
Involve subject in the surrender plan.
- They become “vested” in the plan;
- Plays to their sense of control over their destiny;
- Ask the subject for feedback on the proposed plan.
Subjects perspective is important.
Help the subject visualise the process of a safe and
orderly exit from the crisis site.
Paint a verbal picture of the process.
What should a surrender plan cover?
Where the subject will exit the stronghold.
Dogs to be locked up.
Doors to rooms left open.
Lights to be left on.
What order occupants will come out in.
What they are to do with weapons.
What they are wearing (no big, baggy clothing)
What they will hear or see when they are out.
What are decision making considerations?
Base decisions on the action criteria:
Is the contemplated action necessary?
Is the contemplated action risk effective?
Is the contemplated action acceptable?
What are the timing questions that we must answer?
Why did we take the certain action now?
What conditions have changed from earlier?
Were less risky alternatives tried?
