Define Phase Flashcards
What are the key objectives of the Define phase?
The key objectives are to identify the problem, define project goals, and outline project scope.
What are deliverables in the Define phase?
Deliverables include a project charter, a high-level process map, and a list of key stakeholders.
What is a project charter?
A project charter is a document that defines the project’s objectives, scope, and participants.
What elements should be included in a problem statement?
A problem statement should include a clear description of the problem, its impact, and the desired outcome.
What is a SIPOC diagram?
A SIPOC diagram is a tool that summarizes the inputs and outputs of one or more processes in table form.
Why is a SIPOC diagram important?
It helps to understand the process scope and identify key elements before process improvement begins.
What is the Voice of the Customer (VOC)?
VOC is a process used to capture the requirements and feedback from the customer to provide the best product or service quality.
What are some techniques for capturing VOC?
Techniques include surveys, interviews, focus groups, and customer feedback forms.
What are Critical to Quality (CTQ) characteristics?
CTQs are key measurable characteristics of a product or process whose performance standards or specification limits must be met to satisfy the customer.
How do you identify CTQs?
CTQs can be identified through customer feedback, quality function deployment (QFD), and other tools that translate customer needs into specific measurable requirements.
