deck_3005756 Flashcards
What is the job production? When is it used?
Job production manufactures individual products. Each product can have a unique design, for the customers specification. Usually expensive and take a long time. E.g. Handmade crafts, made to measure clothes
What is batch production? When is it used?
A batch of identical products. When batch is complete they reorganise and make a batch of something else.For limited quantities of identical products.E.g. Furniture, house building.
Why is important that a business operates efficiently?
They will have lower operating costs = higher profits.They need to have the right equipment and machinery.
How is technology useful?
Documents can be quickly and easily done and still look professional.Spreadsheet software can be used to calculate costs, produce invoices and keep records.They increase efficiency. Save time. Are always accurate.
Why is it important to have good customer service?
Makes customers satisfied, satisfied customers are moe likely to come back and make repeat purchases.They might also recommend the business to their friends.
What is accurate product information in customer service?
A business should know their products very well, and give their customers honest information about them.
What is reliability in customer service?
Products need to be reliable, e.g. Don’t break all the timeCustomer service needs to be reliable, e.g. Calls need to be answered and problems should be quickly resolved.
What is good after sales service in customer service?
A good business should put problems right, if there are any problems with products after they’re bought.
What 3 things should products always be?
1) They should be fit for purpose2) They should match their description3) They should be of satisfactory quality
How can consumer protection laws affect businesses?
If products don’t meet the legal requirements, customers can ask for their money back, this ends up costing the business money, and harms its reputation.
How does e-commerce reduce costs and increase sales?
Sales brochures and product information no longer have to be printed, they can be viewed and downloaded by the customer. Don’t have to employ as many staff.Businesses can sell directly from warehouses.They can offer lower prices, = increased sales.
What makes a good website?
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