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Psychology > De-escalation > Flashcards

De-escalation Flashcards

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1
Q

What within a history are red flags for potential violent behaviour

A
  • hx of violent behaviour
  • hx of substance abuse
  • previous cruelty to others/animals etc
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2
Q

How to connect with an aggressive and/or violent person?

A
  • Respect personal space
  • Don’t provoke, establish connection
  • Come from a position of respect and empathy
  • Simple, concise communication with repetition
  • Identify and validate their feelings
  • Listen to what they are saying, reflect and summarise
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3
Q
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Psychology (11 decks)

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