De-escalation

Question 1

What are the 4 conditions of de-escalation?

Answer 1

Containment, control, contact, communication

Question 2

Containment

Answer 2

Considered a safety zone; actual or perceived perimeter that defines where a suspect can move; allows officer to slow things down

Question 3

Control

Answer 3

Considers suspects themselves; officers decision to force or talk into compliance

Question 4

Contact

Answer 4

Ability or willingness of both officer and suspect to engage in verbal de-escalation

Question 5

Communication

Answer 5

Requires high level of emotional intelligence, patience, skill; shift mind from what can legally be done to what should be done

Question 6

What is tactical communication?

Answer 6

Focuses on creating time and space to diminish the use of force;

Question 7

What is verbal de-escalation?

Answer 7

Focuses on building report and empathizing to gain compliance

Question 8

What percentage of officers time should be spent listening?

Answer 8

80%

Question 9

What is police legitimacy?

Answer 9

Authorities, policies, and decision-making that is unbiased and morally justified

Question 10

How does police legitimacy relate to effective police work?

Answer 10

Police legitimacy increases public cooperation, which helps prevent and solve crime

Question 11

What is hypervigilance?

Answer 11

Elevated level of alertness

Question 12

What are thePositive effects of hypervigilance?

Answer 12

Good humor; alert; feel alive;

Question 13

What are the negative effects of hypervigilance?

Answer 13

Exhaustion, isolation, apathy, and anger

Question 14

What techniques can officers use to be understanding of citizen perspectives?

Answer 14

Treat everyone equally; use empathy; request actions and answer questions; offer options and allow choices; give opportunities for reconsideration

Question 15

How to avoid hypervigilance

Answer 15

Don’t over invest professionally; keep hobbies; keep friends outside law enforcement

Question 16

What are the two types of triggers?

Answer 16

Universal(indignity, fear, stress, vulnerability)

Personal( derogatory remarks, dismissive behavior, inappropriateness)

Question 17

How to prepare for citizen encounters

Answer 17

1. Prepare greeting
2. Listen with intent

Question 18

Techniques to handle verbal conflict

Answer 18

1. Block and defect ( acknowledged what was said and move things back to relevant issue; divert attention from the trigger and back to facts

Question 19

What special circumstances would require advanced techniques?

Answer 19

When handling juveniles, do not judge them; empower them to make better choices; give them a choice when possible

Question 20

MAD individuals

Answer 20

Serious mental illness and do not comply with medication; experience paychotic features;

Question 21

Strategies for MAD individuals

Answer 21

Use soft voice; be honest; minimize loud noises and bright lights

Question 22

BAD individuals

Answer 22

Character disorders; narcissistic & sociopathic

Question 23

Strategies for BAD individuals

Answer 23

Play to their ego; don’t misrepresent yourself; ego is driving force for them

Question 24

SAD FOR individuals

Answer 24

Individuals with some sort of depression; likely suicidal and poor problem-solving skills

Question 25

Strategies for SAD individuals

Answer 25

Be blunt; don’t minimize their pain; give glimmers of hope