Day 2: Server Training Agenda

Question 1

Day 2: E and A

Answer 1

Engage and Arrive

Question 2

Kent’s Top 10

Answer 2

1. Knowledgeable Servers
2. Three Table Sections
3. Manager Table Visits
4. Sense of Fun
5. Ambiance - lighting, music level, tv’s
6. Bartenders - speed and awareness, guest names
7. Hosts - smiles, urgency, guest concern
8. Restroom Focus
9. Sense of Urgency
10. Crew Involvement/Teamwork

Question 3

Steak Temps

Answer 3

1. rare - cool, red center
2. medium rare - warm, red center
3. medium - hot, pink center
4. medium well - slightly pink
5. well - no pink

Question 4

Prime Rib Temps

Answer 4

1. rare - bright red, 130 degrees
2. medium rare - red, 140 degrees
3. medium - bright pink, 150 degrees
4. medium well - pink, 160 degrees
5. well - no pink, 170 degrees

Question 5

Engage

Answer 5

Drinks/Order - 2 to 3 minutes

Question 6

Engage Buzzwords

Answer 6

Knowledgeable, Passionate, Care and Concern

Question 7

Arrive

Answer 7

Apps (6-8 mins), Salad (5 mins), Entrée (12-15 mins)