Day 1: Server Training Agenda Flashcards
1
Q
Service with Heart Day 1: H
A
Howdy
2
Q
10-4 with Heart
A
Acknowledge within 10 feet, Speak within 4 feet - all with heart, where passion meets integrity and we make guests feel special.
3
Q
Mission Statement
A
Legendary food, legendary service
4
Q
Core Values
A
Passion, partnership, integrity and fun.. all with purpose
5
Q
Operational Goals
A
MIW, LAD, FTG, taste and temp, alley rallies and training
6
Q
Howdy
A
Greeting, 15-45 seconds
7
Q
Howdy: buzz words
A
Friendly, Energetic, Fun
8
Q
Our Story
A
Legendary margaritas, ice cold beers, fresh-baked bread, hand cut steaks, fall of the bone ribs, made-from-scratch sides
9
Q
Pivot Points
A
start at seat 1, work clockwise. prevents auctioning off food
