Day 2 Flashcards
communication
a process of interaction between people in which symbols are used to create, exchange, and interpret messages about ideas, emotions and mind states
SBAR
Situation
Background
Assessment
Recomendation
SOLER
Sit
Open
Lean
Eye contact
Relax
Therapeutic Communication
Acknowledging concerns, asking clarifying questions, positive language, enhance nurse-patient relationship and achieve positive outcomes
Non-verbal communication
93%
body language
facial expressions…
Intraprofessional
nurse to nurse
interprofessional
between specialties in healthcare
interorganizational
different buildings or companies
nurse-patient
assist patient to prevent or cope with illness, and asses what patient needs or wants.
characteristics of collaboration
clinical competence
common purpose
interpersonal competence and effective communication
trust and mutual respect
recognition and valuation of diverse complementary knowledge and skill
humor
ADPIE
Assessment
Diagnosis
Planning
Implementation
Evaluation
shared governance
collaboration, unit leadership council, representation of staff to higher levels
Organized
Culture
learned
Ethnicity
person’s identification with a particular racial, national, or cultural group. Observation of groups customs, beliefs, and language
stereotype
set of fixed ideas about members of a group
prejudice
devaluing an entire group because of assumed behavior
discrimination
policies and practices that harm a group and its members
acculturation
mechanism of cultural change achieved through the exchange of cultural features resulting from first hand contact between groups
assimilation
the process by which individuals from one cultural group merge with a second group… melting pot
ethnocentrism
belief that ones own culture is superior to that of another
implicit bias
bias you have without knowing it
Cultural awareness
exposure to culture
cultural knowledge
know something about culture
cultural skill
able to put knowledge into practice
