Day 2

Question 1

communication

Answer 1

a process of interaction between people in which symbols are used to create, exchange, and interpret messages about ideas, emotions and mind states

Question 2

SBAR

Answer 2

Situation
Background
Assessment
Recomendation

Question 3

SOLER

Answer 3

Sit
Open
Lean
Eye contact
Relax

Question 4

Therapeutic Communication

Answer 4

Acknowledging concerns, asking clarifying questions, positive language, enhance nurse-patient relationship and achieve positive outcomes

Question 5

Non-verbal communication

Answer 5

93%
body language
facial expressions…

Question 6

Intraprofessional

Answer 6

nurse to nurse

Question 7

interprofessional

Answer 7

between specialties in healthcare

Question 8

interorganizational

Answer 8

different buildings or companies

Question 9

nurse-patient

Answer 9

assist patient to prevent or cope with illness, and asses what patient needs or wants.

Question 10

characteristics of collaboration

Answer 10

clinical competence
common purpose
interpersonal competence and effective communication
trust and mutual respect
recognition and valuation of diverse complementary knowledge and skill
humor

Question 11

ADPIE

Answer 11

Assessment
Diagnosis
Planning
Implementation
Evaluation

Question 12

shared governance

Answer 12

collaboration, unit leadership council, representation of staff to higher levels
Organized

Question 13

Culture

Answer 13

learned

Question 14

Ethnicity

Answer 14

person’s identification with a particular racial, national, or cultural group. Observation of groups customs, beliefs, and language

Question 15

stereotype

Answer 15

set of fixed ideas about members of a group

Question 16

prejudice

Answer 16

devaluing an entire group because of assumed behavior

Question 17

discrimination

Answer 17

policies and practices that harm a group and its members

Question 18

acculturation

Answer 18

mechanism of cultural change achieved through the exchange of cultural features resulting from first hand contact between groups

Question 19

assimilation

Answer 19

the process by which individuals from one cultural group merge with a second group… melting pot

Question 20

ethnocentrism

Answer 20

belief that ones own culture is superior to that of another

Question 21

implicit bias

Answer 21

bias you have without knowing it

Question 22

Cultural awareness

Answer 22

exposure to culture

Question 23

cultural knowledge

Answer 23

know something about culture

Question 24

cultural skill

Answer 24

able to put knowledge into practice

Question 25

culteral desire

Answer 25

having genuine care and curiosity

Question 26

attributes of collaboration in the nursing profession

Answer 26

values and ethics
roles and responsibilities
communication
teams and teamwork