customers/guests/clients

Question 1

Five Basic type of customer

Answer 1

Loyal Customer
Impulse customers
Discount customers
Need Based customers
Wandering customers
Internal Customers

Question 2

most important segment to please and should be one of the priorities of a specific firm.

Answer 2

Loyal Customers

Question 3

usually represents no more than twenty percent of the customer base but drives majority of revenues. Values product heavily and more likely to be bearers of positive word.

Answer 3

loyal customers

Question 4

best type to do suggestive selling; second to loyal customers when it comes to attractiveness to the market.
-dont have shopping list in mind

Answer 4

Impulse customers

Question 5

is receptive to recommendation of products

Answer 5

Impulsive
customers

Question 6

contributory to a company’s cash flow because the products are which seldom purchase on discounts

Answer 6

discount customers

Question 7

driven by a specific need.
Buys for a specific reaons and occassion, difficult to convince

Answer 7

need based customers

Question 8

Immediately leave after getting what they need.
Easily drawn to other businesses much more if cheaper prices

Answer 8

need based customers

Question 9

largest amount of traffic as they have no specific need or desire in mind but yield smallest percentage

Answer 9

Wandering customers

Question 10

it can provide insightful information about the product and contribute to the feedback mechanism of the company.

Answer 10

wandering customers

Question 11

usually forgotten and leftout.

Answer 11

internal customers

Question 12

employees, that implements service process, they understood the feeling of being served together with the toil of hard work.

Answer 12

Internal customers

Question 13

in relation to quality, it is the study of cost

Answer 13

value

Question 14

it is a guest centered or customer service industry.
It is the customer who defines value.
“To see is to believe” works so much

Answer 14

Hospitality and Tourism Industry