Customer Service Principles Flashcards
1
Q
Enumerate the customer service principles
A
Speed
Empathy
Accuracy
Transparency
Respect
Accessibility
Accountability
Quality
Empowered
Consistency
2
Q
Act with urgency and efficiency.
A
Speed
3
Q
Know your products and services.
A
Accuracy
4
Q
Be open and honest.
A
Transparency
5
Q
Show customers you care.
A
Empathy
6
Q
Make yourself available and easy to find.
A
Accessibility
7
Q
Encourage customer autonomy.
A
Empowerment
8
Q
Provide excellent service.
A
Quality
9
Q
Be kind and human.
A
Respect
10
Q
Maintain process stability.
A
Consistency
11
Q
Listen and continuously improve.
A
Accountability
12
Q
A
