4 Ps of Good customer service Flashcards
Promise for delivery of products must be on time.
Promptness
Delays and cancellations of products should
be avoided.
Promptness
Being prompt is always a sign that you have a complete solution ready.
True or False
False, This is incorrect. Being prompt simply means responding or taking action quickly. It doesn’t guarantee a complete solution immediately.
Example: I am looking into your question and will get back to you.
Promptness
is almost a lost art
Politeness
Saying ‘Hello”, Good Morning Sir’ and ‘Thank you very much’
are a part of basic customer service
Politeness
Politeness is only important at the beginning of a client interaction.
True or False
This is incorrect. Politeness should be maintained throughout the entire client interaction, from the initial greeting to the final farewell.
Good manners and a little bit of warmth are basic expectations for most people.
Politeness
All clients should be treated professionally.
Professionalism
It includes being polite and respectful,
dressing appropriately, and acting within the law and the ethical codes of pharmacy practice.
Professionalism
Clients seek out
professionals because they need access to knowledge and skills they do not have themselves.
Professionalism
When someone calls for assistance with something, we do not just take their question at face value; we ask
questions and try to understand the full extent of their concern and offer alternatives they might not have
considered.
Professionalism
Personalizing the customer service is perhaps the simplest thing with the greatest impact.
Personalization
Using the client’s name is so basic but is appreciated
Personalization
Is it important to personalize every action? If yes, why and if no why?
Yes because you make the client feel valued and appreciated
