Customer Service and Office Supplies Flashcards
What is a customer service oriented attitude for difficult customers?
apologize, sympathize, accept responsibility, prepare to help
What is customer service?
make you feel, helpful they are, listen to you, their body language, how effective they meet your need or solve your problem
What are the benefits of face-to-face customer service?
share the same physical space as customer, attend to customer needs immediately
why is important to know how to answer the phone?
sets the tone for the company
what are office supplies responsibilities?
purchasing, maintaining, taking inventory, evaluating and recommending, negotiating
Why is it important to manage office supplies?
efficiency, productivity, budget and time management, and less waste
How do you organize office supplies?
keep record of order, file on delivery due date
How do you make office supplies efficient?
posted ordering schedule, form for employees to submit orders, notification, delivered and ready for pickup
How do you make it resourceful?
existing stock, outstanding order
How should you order?
according to schedule, promotions, bulk
what do you do when an order arrives?
check your packing slip, make vendor aware of discrepancies, pay vendor, notify team member
How do you set up inventory spreadsheet?
Left: current and reorder level
right: last order, current order date and amount, delivery ( color coded)
What is formula for reorder level?
reorder level=usage X lead time +safety stock
