Chapter 5 Flashcards
What are the three main types of authority that can be found within a typical organization?
line, staff and functional
Define participatory management
employees work in small teams and communicate freely with different levels of management
Define hierarchy.
levels of responsibility/accountability within the
workplace
How can an organization be structured?
function, products, geographic, customer, and
processes
What is an informal channel of communication?
grapevine
Describe the features of an open office or landscaped office that is well designed.
better work and communication flow, better and more flexible use of space, improved lighting and ventilation, cooperative environment
What is ambient lighting?
main source of light that is available in a room, whether by natural or mechanical sources
What is task lighting?
light fixtures over individual workstations
What is ergonomics?
science of making things fit people
What is ergonomics derived from?
Greek words meaning laws of work
What is ergonomics designed for?
safe, comfortable, and efficient use of available resources
What happens when you ignore ergonomics?
tight hip flexors, hamstrings, and lengthened weak/upper back
Name symptoms of carpal tunnel syndrome.
- numbness, tingling, pain 2. loss of muscle strength, 3.
dropping objects, 4. feeling swollen, 5. hot or cold? 6. burning 7. itching 8. sleeping hands
How do you put ergonomics to work?
small adjustments to position of chair, keyboard, and monitor
What are other errors?
no wrist bending, avoid side bending of wrist and palm of hand contacts wrist rest
