Chapter 1

Question 1

Define hard skills.

Answer 1

technical skills that include working with a variety of technological equipment to produce and manage information

Question 2

What are “soft skills”?

Answer 2

ability to interact positively and effectively with others

Question 3

What are some soft skills an employer might expect?

Answer 3

a combination of both personal qualities and interpersonal skills

Question 4

Why are soft skills important?

Answer 4

to the company: enjoyable work environment

to the employee: opens doors, happier, personal satisfaction and confidence

Question 5

Name some interpersonal skills.

Answer 5

be a team player, learn to work with difficult people, teach others, offer exceptional customer service, be sociable and considerate

Question 6

what are six personal qualities?

Answer 6

be responsible, be dependable, be a self-starter, develop positive self-esteem, exhibit self-management, display integrity/honesty