Customer Service

Question 1

Name 4 features of customer care

Answer 1

Feedback forms
Monitoring staff performance
Hiring suitable staff
Setting targets

Question 2

Name 4 benefits of good customer care

Answer 2

Reduced complaints
Customer loyalty
Increased profits
Good publicity

Question 3

Name 4 consequences of poor customer care

Answer 3

Increased customer complaints
Decreased sales
Negative publicity
Closure