customer service Flashcards
1
Q
what is it called when the business treats and looks after its customers and should always strive to improve it
A
customer service
2
Q
ways to improve customer service 4x
A
provide training to staff
gather customer feedback
put in place a customer complaint procedure
keeping staff moral high and boost motivation
3
Q
benefits of good customer service 4x
A
fewer complaints
increase in sales and profits
happy customers recommend to family and friends
increased customer retention
4
Q
impacts of poor customer service 4x
A
bad publicity
increase in complaints
demotivated and demoralised staff
decrease in customer loyalty
