customer satisfaction

Question 1

good customer service

Answer 1

>dispatching orders quickly 
>being 100% accurate in orders/deliveries
>offering excellent after-sales care
>providing a personal service
>going the 'extra mile' to get the customer what they want 
>being convenient
>being polite and friendly
>responding quickly to complaints

Question 2

benefits of good service

Answer 2

repeat purchase
loyalty
business can charge premium price
differentiates a business and becomes its USP
improves rep

Question 3

how can repeat purchase be stimulated

Answer 3

cheaper prices than competitors
easy and convenient service
effective customer service 
promotions and special offers 
building good relationships with customers