Customer care Flashcards
1
Q
Features of good customer care x4
A
Using feedback forms to listen to customers
Hiring suitable staff
Ensuring all staff know about the products and services offered to customers
Ensuring problems are dealt with politely and quickly
2
Q
Employee responsibilities x3
A
Know about products and services
Deal with issues quickly and politely
Know customer care procedures
3
Q
Employer responsibilities x3
A
Customer care policy
Monitoring staff training and performance
Review customer reviews and complaints
4
Q
Benefits of good customer care x4
A
Satisfied customers- customer loyalty
Lower staff turnover and more motivated
Good reputation- good reviews
Competitive edge
