Curam Universal Access

Question 1

Which process, supported by Universal Access, asks questions that are designed to determine clients’ immediate needs and direct them to services and programs?

Answer 1

Triage.

Question 2

Name the two types of screening supported by Universal Access, and explain the difference between them.

Answer 2

Filtered - Used to reduce the number of programs for which a citizen might want to screen
Eligibility - More detailed questions and results.

Question 3

True or False: A client can skip the screening process and directly apply for benefits.

Answer 3

True.

Question 4

True or False: A client must create a Citizen Account before completing the screening process.

Answer 4

False

Question 5

List five of the functional components of the Citizen Account.

Answer 5

Home Page
Applications
Screenings
Payments
Activities
Contact
Information
Life Events
Notices

Question 6

The submission of the application through Universal Access triggers the creation of an ________ ________.

Answer 6

Application Case

Question 7

In which section of the Citizen Account Home Page does the client inform the agency that they are recently divorced?

Answer 7

Life Events

Question 8

In order to use the Citizen Account functionality, the client’s Universal Access account must be linked to their _______ _________.

Answer 8

Participant Record

Question 9

Universal Access provides a ________ _________ that specifies how many services are preselected in the mapping of the triage results.

Answer 9

System Property

Question 10

What are the three options provided by Universal Access for submitting an application for benefis?

Answer 10

Online via an IEG script
editable PDF application form
in person
by phone at the local office