Curam Case Management

Question 1

Laura, a caseworker, meets with Kelly, a 19 year old pregnant college student who wants to investigate the program benefit options that she may be eligible for. Laura will create a _______ case for Kelly. The evidence collected from Kelly will be used by several ________ cases to determine Kelly’s eligibility for certain programs.

Answer 1

Screening

Assessment

Question 2

Kelly decided to apply for the Food Voucher benefit that she may be eligible for. Evidence is transferred from the existing ___________ case to a new ____________ case.

Answer 2

Screening

Application

Question 3

An eligibility check indicated that Kelly is eligible for Food Vouchers. Curam will create one ________ case (a container for many case types) and one __________ ____________ case to delivery the benefit to Kelly.

Answer 3

Integrated

Product Delivery

Question 4

List the case types that have an associate rule set.

Answer 4

Assessment, application and product delivery

Question 5

Describe the purpose of an Investigation case.

Answer 5

To investigate allegations and incidents

Question 6

Which case type is used to capture and manage differences in evidence or information that is received from a claimant and a third party?

Answer 6

Issue case

Question 7

What is the other term for the Events case element? List two types of Event.

Answer 7

Calendar.

Meetings, reviews, referrals and activities

Question 8

In the Curam logical data model, what is the name of the main entity (database table) that stores summary information about a case?

Answer 8

Case Header

Question 9

Name the four possible types of case owner.

Answer 9

User
Position
Organization Unit
Work Queue

Question 10

Who is the default nominee for a Product Delivery case?

Answer 10

Primary Client

Question 11

Once a Product Delivery case is unsuspended, what is its status?

Answer 11

Open

Question 12

Which case type can be configured to trigger the creation of an Integrated case and one or more Product Delivery cases?

Answer 12

Application Case

Question 13

List some of the features and functionality of an Investigation case.

Answer 13

Allegations
findings
resolutions
action plans
milestones
contact logs
translation requirements
history

Question 14

If a caseworker suspects fraud on a Product Delivery case, what action would they take to prevent future payments from being issued?

Answer 14

Suspend the product delivery case.

Question 15

List two actions that can cause Curam to reassess a Product Delivery case.

Answer 15

Change or addition of evidence or certification period (“change in circumstance”)
Closure of the product delivery case
Manual reassessment by the caseworker

Question 16

What is the status of a Product Delivery case immediately after it is reactivated.

Answer 16

Open

Question 17

Name the two types of Product Delivery Cases.

Answer 17

Benefit

Liability