Culture/Atomsphere Flashcards
1
Q
How do we greet customers?
A
Hello Welcome to Viridian Coffee, my name is….. How may I help you?
NOT: Hi! How are you?
2
Q
What is the Motto?
A
Never Drink Stale Coffee Again
Bonus:
Aim Small, Miss Small
3
Q
What is the mission statement?
A
Building Community and Culture over great Coffee.
Tips:
3 Cs
People First
4
Q
What is the culture?
A
Serving People Great Coffee
Tips:
People First
5
Q
What is our policy?
A
Love Your Coffee Guarantee
6
Q
What do we do when someone doesn’t like their coffee?
A
Gauge the Situation (Ex. Spit in coffee)
Fix it, Replace it, Refund it
