Cultural Competency Quiz Flashcards
“Our office is culturally and linguistically competent because Diana, who is a Latina, works with all of our Latino patients.”
A) Low cultural competency
B) Moderate cultural competency
C) High cultural competency
B. Moderate cultural competency
“We want to constantly learn how to specialize our services to your community. What else can we do?”
A. Low cultural competency
B. Moderate cultural competency
C. High cultural competency
C. High cultural competency
“All of our patients are the same; there’s no difference between what our Hispanic and African-American patients need.”
A. Low cultural competency
B. Moderate cultural competency
C. High cultural competency
B. Moderate cultural competency
“I don’t like seeing those patients because they never seem to get to appointments on time and don’t follow the recommended treatment plan.”
A. Low cultural competency
B. Moderate cultural competency
C. High cultural competency
A. Low cultural competency
integrated patterns of human behavior that include the language, thoughts, communications, actions, customs, beliefs, values, and institutions of racial, ethnic, religious, or social groups
Culture
nonphysical traits that are shared by a group of people and passed from one generation to the next
values, beliefs, attitudes, and customs
- how we think about health and health practices
- how we think about causes of disease
- what we consider a priority health issue
- what we do and expect once a health issue occurs
what does culture shape?
- eating habits/diet preferences
- understanding of what healthy teeth and gums look like
- perception of time
- gender roles
cultural factors that can affect oral health
the unjustified, negative judgement of an individual based on his or her social group identity or group membership, involving negative evaluations and/or emotional responses to an individual
Predjudice
a set of beliefs about members of a social group that usually consists of personality traits, behaviors, and motives
stereotype
a lifelong learning process of increasing awareness, knowledge, and skills
cultural competency
- valuing diversity
- learning about your own culture
- learning about other cultures
- avoiding stereotypes
- gaining cultural experiences
- engaging with local communities
components of cultural competency
destructive reactions to individuals from different cultures such as:
- dismissing the culture’s value, unwilling to understand
- being repulsed by people from different cultures
- thinking members from other cultures are helpless
low cultural competency
more accepting of other cultures (tolerant), but still avoid cultural differences
- tolerating (not liking) a culturally diverse person’s presence
- believing all cultural groups have the same needs
- seeking to achieve minimum compliance with rules with certain cultural groups
moderate cultural competency
Understanding more about one’s own culture and biases, learning more about different cultures, and tailoring services to meet the needs of different cultural groups. Accepting and welcoming reactions to different cultures include:
- appreciating the spectrum of human diversity
- advocating for the causes of different cultural groups
- celebrating accomplishments with different cultural groups.
high cultural competency
the ability to communicate effectively with patients at every point of contact
*no need to be speak the same language with Pt
*no need to be in same culture as Pt
linguistic competency
includes providing information, whether verbal or written, in a way that individuals from culturally diverse groups can easily understand
effective communication
degree to which a patient has the capacity to obtain, process and understand health information and services needed to make appropriate health decisions
Oral health literacy
- use plain, low-jargon language
- limit the amount of information you provide and repeat it
- use culturally and linguistically appropriate communication techniques
- use photos
how to build oral health literacy with patients
health difference that is closely linked with social, economic and/or environmental disadvantage
health disparities
a difference in health status or distribution of health determinants between groups that is unnecessary, avoidable, unjust and unfair
health inequity
a patient’s ability to enter, navigate, and exit appropriate services as needed
access
having sufficient services available to meet the patients’ needs. This may include having bilingual colleagues and/or staff or contracting with trained interpreters and translators to provide language assistance services
availability
how often and for what purposes patients use services. This can include monitoring the patients’ length of time in service, retention or dropout rates
utilization
the conditions in which people are born, grow, live, work and age, as well as the systems that are in place to help people deal with illness - such as the oral health care system
social determinants of health
- mistrust
- low oral health literacy
- financial/economic hardships
- geographic isolation
- perceived stigma
- lack of workforce diversity
- language and communication challenges
barriers to accessing oral health care
unequal access, availability, and utilization of dental care
Why do disparities in oral health exist?
- low income
- lack of coverage
- living in an area with a shortage of dentists
barriers faced by racial and ethnic minorities and immigrants
- chronic conditions
- reside in a long term care facility
- have other medical expenses
- fixed income
- functional limitations
barriers that adults over 65 face
- limited transportation and difficulties accessing available transportation
- cognitive limitations that prevent understanding of needed care
- functional limitations that prevent mobility and ability to perform personal care
- limited capacity of oral health professionals available to provide care
barriers faced by people with special needs
What is culture?
A. Behavioral patterns that may change over time.
B. Integrated patterns of human behavior.
C. The language, thoughts, communications, actions, customs, beliefs, values and institutions of racial, ethnic, religious or social groups.
D. All of the above.
E. None of the above.
D. All of the above.
Other than English, which of the following languages is most frequently spoken in U.S. homes?
A. Chinese
B. Farsi
C. Spanish
D. French
E. Hindi
C. Spanish
Which of the following is an example of a high cultural competency activity?
A. Visiting a foreign country.
B. Advocating for better language access services for culturally diverse patients.
C. Watching films and reading literature from different cultures.
D. Recognizing that all patients have the same oral health preferences.
E. Assigning your receptionist to be the only person in your office responsible for monitoring cultural competency
B. Advocating for better language access services for culturally diverse patients.
True or False? Linguistic competency is the ability to read, write and speak in a language that is different from one’s native language.
False
What is oral health literacy?
A. How well a patient obtains, processes, and understands oral health information and services needed to make oral health decisions.
B. How well a patient can read printed materials and write legibly.
C. How well you and your patient use correct, scientific medical terms for oral health.
D. How well a patient adheres to your treatment recommendations and engages in good oral health care practices.
E. How much you share all that you know on a particular oral health topic with your patients.
A. How well a patient obtains, processes, and understands oral health information and services needed to make oral health decisions.
Which of the following is a benefit of providing culturally and linguistically appropriate services in oral health?
A. It helps to attract new business.
B. It helps to decrease clinical errors.
C. It helps to deliver a better quality of care.
D. It helps to reduce administrative and other business costs
E. All of the above.
E. All of the above.
What is an oral health disparity?
A. A health difference that is closely linked with social, economic and/or environmental disadvantage.
B. Discrimination toward a particular group of people in an oral health setting.
C. The shared oral health needs across groups of people.
D. The opposite of having a privileged social status.
E. All of the above are definitions of an oral health disparity.
A. A health difference that is closely linked with social, economic and/or environmental disadvantage.
True or False? Oral health service access is not the same as oral health service availability.
True
Which of the following is a barrier to accessing oral health care?
A. The patient’s limited oral health literacy.
B. The patient’s geographic location.
C. The patient’s financial resources.
D. The patient’s perception that there is a lack of resources or staff to meet his/her needs.
E. All of the above are barriers to accessing oral health care.
E. All of the above are barriers to accessing oral health care.
What are social determinants of health?
A. Person-to-person interactions that ultimately affect health.
B. Labels that are created to describe minority groups.
C. The group to which a particular individual identifies and relates.
D. The conditions in which people are born, grow, live, work, and age.
E. The way people are referred to health care services.
D. The conditions in which people are born, grow, live, work, and age.
