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Business GAVS > CTAE > Flashcards

CTAE Flashcards

1
Q

willing or disposed to yield

A

Flexibility

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2
Q

able to adjust readily to different conditions

A

adaptability

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3
Q

skilled in or habitually using analysis

A

Analytical

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4
Q

readiness and ability in leading action

A

initiative

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5
Q

existing or occurring between persons

A

Interpersonal

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6
Q

the process of creating and exchanging meaning through symbolic interaction

A

communication

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7
Q

to pay attention to attend closely for the purpose of hearing

A

listening

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8
Q

something that obstructs or hinders progress

A

obstacle

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9
Q

any obstacle that blocks communication

A

barrier

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10
Q

friction
disagreement
or discord arising between individuals or groups

A

conflict

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11
Q

working to resolve different opinions in a team environment

A

conflict resolution

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12
Q

moving from one position, state, stage, concept to another

A

transitional

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13
Q

something done or preformed

A

action

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14
Q

a specific project or definite purpose

A

plan

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15
Q

to carry out; accomplish

A

execute

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16
Q

a response to a particular process or activity

A

feedback

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17
Q

A response to a particular process or activity

A

Feedback

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18
Q

Adherence to moral and ethical principles

A

integrity

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19
Q

the acknowledgement and assumption of responsibility for actions, products, and decisions

A

accountability

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20
Q

the ability for a group to accomplish more together than they could accomplish individually

A

synergy

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21
Q

the act of preforming, carrying ino execution or action

A

performance

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22
Q

to bring about; to put into practice

A

implement

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23
Q

critical assessment of information produced

A

feedback

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24
Q

a difference between the way something should be and the way it is

A

problem

25
Q

the study of general nature of moral, or society’s code of conduct

A

ethics

26
Q

ethical principles used in making business decisions

A

Business ethics

27
Q

Three main stages of writing
____________
____________
______________

A

1) planning a document
2)writing
3) revising

28
Q

Planning a document:
1)
2)
3)
4)

A

1) analysing documents
2) determining the purpose
3) Collecting info
4) Selling and organizing information

29
Q

Writing:
1)
2)

A

1) Write w/o breaks
2) correct any spelling later

30
Q

Revising
1)
2)

A

1) Check, proofread, rewrite
2) spell check and grammar check
3) read aloud

31
Q

Business communication formats
1)
2)
3)

A

1) Modified block style
2) Block Style
3) Semi-Block Style

32
Q
  • “snail mail”
  • confidential info
  • usually sent though post or courier
A

Business Letters

33
Q

“memorandum”
Internal communications
-informal

A

Memos

34
Q

Used to convey info
involves:
-planning
-developing structure and content

A

Business Reports

35
Q

The acknowledgement and assumption of responsibility for actions, products, and decisions

A

Accountability

36
Q

The action of working with members of a team to produce or create something

A

Collaboration

37
Q

Confidents between team members that each puts the best interest of the team ahead of individual priorities

A

Mutual Trust

38
Q

A clear direction that motivates commitments to a collective effort

A

Inspiring Vision

39
Q

The combined abilities and expertise to accomplish the required tasks and work productively with others

A

Skills and talent

40
Q

Recognition of achievement towrads objectives and reinforcement of behaivvior that supports the team’s work

A

Rewards

41
Q

Working to resolve different opinions in a team environment

A

Conflict Resolution

42
Q

The ability for a group to accomplish more together than they could individually

A

Synergy

43
Q

What is the teamwork process?

A

1) transitional process
2)Action Process
3)Interpersonal Process

44
Q

What is the Transitional process (Teamwork process)
1)____________
2)____________
3)____________

A

1) Mission analysis
2)Goal Specification3)Strategy Formulation

45
Q

What is the action process? (Teamwork Process)
1)
2)
3)
4)

A

1)Monitoring process towards goals
2) Systems monitoring
3)Team monitoring and backup behavior
4) Coordination

46
Q

What is the interpersonal process? (Teamwork process)
1)
2)
3)
4)

A

1) Conflict management
2) Motivation building
3) Confidence building
4) Affect management

47
Q

What are the seven steps to problem solving?

A

1) recognize the problem
2) Define the problem
3) Analyze the problem
4) Establish criteria for the best solution
5) List all possible solutions
6) Choose the best solution
7) Implement and evaluate the solution

48
Q

What is APEF

A

1)Analyze the obstacle
2) Plan your action to overcome it
3) Execute the plan
4) Feedback and evaluation

49
Q

What are ethics

A

discipline dealing with what is good and bad
-moral duty and obligation

50
Q

What are ethical decisions based on?

A

reason, not emotion

51
Q

What is honesty?

A

refusal to lie, steal, or deceive

52
Q

What is loyalty?

A

Faithful in allegiance

53
Q

What us dependability?

A

-reliable
-trustworthy
-straightforward

54
Q

What is initiative?

A

-being enterprising
-doing things w/o being told

55
Q

What is cooperation?

A
  • working well with others
  • associating with others for mutual benefit
56
Q

What is Time management?

A

The process of organizing and planning how to divide your time between specific activities

57
Q

Benefits of time management

A

increases
- productivity
- efficiency
- less stress

58
Q

Failure to manage time effectively causes:

A

-missed deadlines
- inefficient workflow
- poor work quality
- high stress

59
Q

A common set of beliefs and principles about how and why team members will work together

A

Business GAVS (13 decks)

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