CTAE Flashcards
willing or disposed to yield
Flexibility
able to adjust readily to different conditions
adaptability
skilled in or habitually using analysis
Analytical
readiness and ability in leading action
initiative
existing or occurring between persons
Interpersonal
the process of creating and exchanging meaning through symbolic interaction
communication
to pay attention to attend closely for the purpose of hearing
listening
something that obstructs or hinders progress
obstacle
any obstacle that blocks communication
barrier
friction
disagreement
or discord arising between individuals or groups
conflict
working to resolve different opinions in a team environment
conflict resolution
moving from one position, state, stage, concept to another
transitional
something done or preformed
action
a specific project or definite purpose
plan
to carry out; accomplish
execute
a response to a particular process or activity
feedback
A response to a particular process or activity
Feedback
Adherence to moral and ethical principles
integrity
the acknowledgement and assumption of responsibility for actions, products, and decisions
accountability
the ability for a group to accomplish more together than they could accomplish individually
synergy
the act of preforming, carrying ino execution or action
performance
to bring about; to put into practice
implement
critical assessment of information produced
feedback
a difference between the way something should be and the way it is
problem
the study of general nature of moral, or society’s code of conduct
ethics
ethical principles used in making business decisions
Business ethics
Three main stages of writing
____________
____________
______________
1) planning a document
2)writing
3) revising
Planning a document:
1)
2)
3)
4)
1) analysing documents
2) determining the purpose
3) Collecting info
4) Selling and organizing information
Writing:
1)
2)
1) Write w/o breaks
2) correct any spelling later
Revising
1)
2)
1) Check, proofread, rewrite
2) spell check and grammar check
3) read aloud
Business communication formats
1)
2)
3)
1) Modified block style
2) Block Style
3) Semi-Block Style
- “snail mail”
- confidential info
- usually sent though post or courier
Business Letters
“memorandum”
Internal communications
-informal
Memos
Used to convey info
involves:
-planning
-developing structure and content
Business Reports
The acknowledgement and assumption of responsibility for actions, products, and decisions
Accountability
The action of working with members of a team to produce or create something
Collaboration
Confidents between team members that each puts the best interest of the team ahead of individual priorities
Mutual Trust
A clear direction that motivates commitments to a collective effort
Inspiring Vision
The combined abilities and expertise to accomplish the required tasks and work productively with others
Skills and talent
Recognition of achievement towrads objectives and reinforcement of behaivvior that supports the team’s work
Rewards
Working to resolve different opinions in a team environment
Conflict Resolution
The ability for a group to accomplish more together than they could individually
Synergy
What is the teamwork process?
1) transitional process
2)Action Process
3)Interpersonal Process
What is the Transitional process (Teamwork process)
1)____________
2)____________
3)____________
1) Mission analysis
2)Goal Specification3)Strategy Formulation
What is the action process? (Teamwork Process)
1)
2)
3)
4)
1)Monitoring process towards goals
2) Systems monitoring
3)Team monitoring and backup behavior
4) Coordination
What is the interpersonal process? (Teamwork process)
1)
2)
3)
4)
1) Conflict management
2) Motivation building
3) Confidence building
4) Affect management
What are the seven steps to problem solving?
1) recognize the problem
2) Define the problem
3) Analyze the problem
4) Establish criteria for the best solution
5) List all possible solutions
6) Choose the best solution
7) Implement and evaluate the solution
What is APEF
1)Analyze the obstacle
2) Plan your action to overcome it
3) Execute the plan
4) Feedback and evaluation
What are ethics
discipline dealing with what is good and bad
-moral duty and obligation
What are ethical decisions based on?
reason, not emotion
What is honesty?
refusal to lie, steal, or deceive
What is loyalty?
Faithful in allegiance
What us dependability?
-reliable
-trustworthy
-straightforward
What is initiative?
-being enterprising
-doing things w/o being told
What is cooperation?
- working well with others
- associating with others for mutual benefit
What is Time management?
The process of organizing and planning how to divide your time between specific activities
Benefits of time management
increases
- productivity
- efficiency
- less stress
Failure to manage time effectively causes:
-missed deadlines
- inefficient workflow
- poor work quality
- high stress
A common set of beliefs and principles about how and why team members will work together
