CTAE

Question 1

willing or disposed to yield

Answer 1

Flexibility

Question 2

able to adjust readily to different conditions

Answer 2

adaptability

Question 3

skilled in or habitually using analysis

Answer 3

Analytical

Question 4

readiness and ability in leading action

Answer 4

initiative

Question 5

existing or occurring between persons

Answer 5

Interpersonal

Question 6

the process of creating and exchanging meaning through symbolic interaction

Answer 6

communication

Question 7

to pay attention to attend closely for the purpose of hearing

Answer 7

listening

Question 8

something that obstructs or hinders progress

Answer 8

obstacle

Question 9

any obstacle that blocks communication

Answer 9

barrier

Question 10

friction
disagreement
or discord arising between individuals or groups

Answer 10

conflict

Question 11

working to resolve different opinions in a team environment

Answer 11

conflict resolution

Question 12

moving from one position, state, stage, concept to another

Answer 12

transitional

Question 13

something done or preformed

Answer 13

action

Question 14

a specific project or definite purpose

Answer 14

plan

Question 15

to carry out; accomplish

Answer 15

execute

Question 16

a response to a particular process or activity

Answer 16

feedback

Question 17

A response to a particular process or activity

Answer 17

Feedback

Question 18

Adherence to moral and ethical principles

Answer 18

integrity

Question 19

the acknowledgement and assumption of responsibility for actions, products, and decisions

Answer 19

accountability

Question 20

the ability for a group to accomplish more together than they could accomplish individually

Answer 20

synergy

Question 21

the act of preforming, carrying ino execution or action

Answer 21

performance

Question 22

to bring about; to put into practice

Answer 22

implement

Question 23

critical assessment of information produced

Answer 23

feedback

Question 24

a difference between the way something should be and the way it is

Answer 24

problem

Question 25

the study of general nature of moral, or society's code of conduct

Answer 25

ethics

Question 26

ethical principles used in making business decisions

Answer 26

Business ethics

Question 27

Three main stages of writing ____________ ____________ ______________

Answer 27

1) planning a document 2)writing 3) revising

Question 28

Planning a document: 1) 2) 3) 4)

Answer 28

1) analysing documents 2) determining the purpose 3) Collecting info 4) Selling and organizing information

Question 29

Writing: 1) 2)

Answer 29

1) Write w/o breaks 2) correct any spelling later

Question 30

Revising 1) 2)

Answer 30

1) Check, proofread, rewrite 2) spell check and grammar check 3) read aloud

Question 31

Business communication formats 1) 2) 3)

Answer 31

1) Modified block style 2) Block Style 3) Semi-Block Style

Question 32

- "snail mail" - confidential info - usually sent though post or courier

Answer 32

Business Letters

Question 33

"memorandum" Internal communications -informal

Answer 33

Memos

Question 34

Used to convey info involves: -planning -developing structure and content

Answer 34

Business Reports

Question 35

The acknowledgement and assumption of responsibility for actions, products, and decisions

Answer 35

Accountability

Question 36

The action of working with members of a team to produce or create something

Answer 36

Collaboration

Question 37

Confidents between team members that each puts the best interest of the team ahead of individual priorities

Answer 37

Mutual Trust

Question 38

A clear direction that motivates commitments to a collective effort

Answer 38

Inspiring Vision

Question 39

The combined abilities and expertise to accomplish the required tasks and work productively with others

Answer 39

Skills and talent

Question 40

Recognition of achievement towrads objectives and reinforcement of behaivvior that supports the team's work

Answer 40

Rewards

Question 41

Working to resolve different opinions in a team environment

Answer 41

Conflict Resolution

Question 42

The ability for a group to accomplish more together than they could individually

Answer 42

Synergy

Question 43

What is the teamwork process?

Answer 43

1) transitional process 2)Action Process 3)Interpersonal Process

Question 44

What is the Transitional process (Teamwork process) 1)____________ 2)____________ 3)____________

Answer 44

1) Mission analysis 2)Goal Specification3)Strategy Formulation

Question 45

What is the action process? (Teamwork Process) 1) 2) 3) 4)

Answer 45

1)Monitoring process towards goals 2) Systems monitoring 3)Team monitoring and backup behavior 4) Coordination

Question 46

What is the interpersonal process? (Teamwork process) 1) 2) 3) 4)

Answer 46

1) Conflict management 2) Motivation building 3) Confidence building 4) Affect management

Question 47

What are the seven steps to problem solving?

Answer 47

1) recognize the problem 2) Define the problem 3) Analyze the problem 4) Establish criteria for the best solution 5) List all possible solutions 6) Choose the best solution 7) Implement and evaluate the solution

Question 48

What is APEF

Answer 48

1)Analyze the obstacle 2) Plan your action to overcome it 3) Execute the plan 4) Feedback and evaluation

Question 49

What are ethics

Answer 49

discipline dealing with what is good and bad -moral duty and obligation

Question 50

What are ethical decisions based on?

Answer 50

reason, not emotion

Question 51

What is honesty?

Answer 51

refusal to lie, steal, or deceive

Question 52

What is loyalty?

Answer 52

Faithful in allegiance

Question 53

What us dependability?

Answer 53

-reliable -trustworthy -straightforward

Question 54

What is initiative?

Answer 54

-being enterprising -doing things w/o being told

Question 55

What is cooperation?

Answer 55

- working well with others - associating with others for mutual benefit

Question 56

What is Time management?

Answer 56

The process of organizing and planning how to divide your time between specific activities

Question 57

Benefits of time management

Answer 57

increases - productivity - efficiency - less stress

Question 58

Failure to manage time effectively causes:

Answer 58

-missed deadlines - inefficient workflow - poor work quality - high stress

Question 59

A common set of beliefs and principles about how and why team members will work together