CSR week 6

Question 1

Triple Bottom Line: People

Answer 1

The positive and negative impact an organization has on its most important stakeholders. These include employees, families, customers, suppliers, communities, and any other
person influencing or being affected by the organization.

Question 2

Corporate Culture

Answer 2

Corporate culture is the way that things are done in an
the organisation, the unwritten rules that influence individual
and group behaviour and attitudes.

Question 3

Factors that influence corporate culture

Answer 3

• The organisation’s structure
• The system and processes by which work is carried
  out
• The behaviour and attitudes of employees
• The organisation’s values and traditions
• The management and leadership styles adopted

Question 4

The why of corporate culture

Answer 4

• Human beings feel the need to fit in with group
  norms, to avoid unpleasant personal consequences. (e.g.
  families)
• Individual employers identify most closely with colleagues in the immediate working environment
• Understanding organization culture is important to collectively implement strategies, achieve goals and
  targets

-Inconsistent strategies may lead to resistance
and lack of achievement

-Contributes to the wellbeing of employees and creates safe spaces

Question 5

Cultural components

Answer 5

Visible aspect
* Espoused Values - Mission statement, corporate
objectives, goals
* Artefacts - Uniforms, Policies

Hidden
* Unwritten rules - ‘never argue with the CEO’
* Underlying values - what employees define as success

Question 6

Johari Window for the visibility

Answer 6

Known to others, Known to organization: Arena
Public documents – financial statements, products, services,
website and press

Not known to others, Known organization: Facade
Use of off-shore banking, special-purpose vehicles,
transfer pricing to earn profits in countries
with low tax regimes

Known to others, Not known to organization: Blind Spot
Weaknesses and vulnerabilities known by competitors,
employees’ perceptions

Not known to others, Not known to organization: Unknown
Missed opportunities, Untapped potential, poor staff training
and development

Question 7

Types of corporate culture

Answer 7

• Anarchic
• Dictatorial
• Bureaucratic
• Democratic

Question 8

Anarchic corporate culture

Answer 8

Informal appearance
Charismatic leadership
Anti-bureaucratic
High level of commitment to work
Example: google or other design-led organizations

Question 9

Dictatorial Corporate Culture

Answer 9

Values of dominant individual or group
Formalized structure
Limited amount of delegation
Examples: police, navy or family-owned
companies

Question 10

Bureaucratic corporate culture

Answer 10

Rules based
Rigid hierarchical structures
Risk averse
Example: Government
organizations

Question 11

Democratic corporate culture

Answer 11

Culture consensual
High level of transparency
High level of loyalty to organization
Example: universities or hospitals