Cs Mid Flashcards
What is communication?
The process of sending or receiving ideas, thoughts, or feelings.
What percentage of diagnosis comes from history taking?
60% to 80%
Which of the following is NOT a type of communication?
Musical
What percentage of communication is non-verbal?
0.93
What are the three major elements of face-to-face communication?
Words, tone, and body language.
What is the first step in the communication process?
Sender
What is the role of feedback in communication?
To ensure the message is understood correctly.
Which of the following is NOT a barrier to communication?
Feedback
What is the purpose of encoding in communication?
To translate thoughts into words or symbols.
Which of the following is a type of communication channel?
All of the above
Which of the following is a psychological barrier to communication?
Stress
What is the main effect of communication barriers?
Misunderstanding and confusion.
Which of the following is a cultural barrier to communication?
Different languages
What is the best way to overcome communication barriers?
Use active listening and feedback.
Which of the following is NOT a type of communication barrier?
Feedback
What is the difference between hearing and listening?
Hearing is the act of perceiving sound, while listening involves understanding.
What is active listening?
Listening with a purpose and providing feedback.
Which of the following is a trait of an active listener?
Providing feedback and not interrupting.
What is the purpose of feedback in communication?
To ensure the message is understood correctly.
Which of the following is NOT a category of feedback according to Carl Rogers?
Aggressive
What percentage of communication is non-verbal?
0.93
Which of the following is an example of non-verbal communication?
Eye contact
What is the importance of eye contact in communication?
It regulates the flow of communication.
Which of the following is a type of non-verbal communication?
Paralanguage
What does crossed arms typically indicate in body language?
Defensiveness
What is one problem with speaking too quickly?
It affects the clarity of words.
What is one way to slow down while speaking?
Pause frequently.
What is the effect of speaking in a monotone voice?
It makes the speaker sound disinterested.
What is one way to practice slowing down while speaking?
Read out loud to a child.
What is the main benefit of pausing while speaking?
It helps the listener understand better.
