CS #9 Flashcards
1
Q
It is important not to A. Estimate B. Start rumors C. Prevaricate D. Communicate
A
D. Communicate
2
Q
The department's line-level leaders and the people they lead will be adversely affected if they feel they are being left out of the agency's A. Grapevine B. Rumor Mill C. Information Flow D. Command Staff
A
C. information Flow
3
Q
\_\_\_\_\_\_ Communication can create disorder and disunity in various parts of the organization A. Poor B. Diverse C. Strong D. Interagency
A
A. Poor
4
Q
Which is an element of good communication A. Clear Message B. Openness C. Two-way information Flow D. All of the above
A
D. All of the above
5
Q
Which is also an element of good communication
A. Application of good listening/reading habits
B. Calm approach
C. Proper training
D. all of the bove
A
D. All of the above
6
Q
The two-way \_\_\_\_\_ and respect are musts for effective communication A. Hearing B. Awareness C. Trust D. Vision
A
C. Trust
7
Q
A supervisor lacking in writing skills will seek to remedy the problem via A. Practice B. Proofreading C. Both A and B D. Neither A nor B
A
C. Both A and B
8
Q
Which is an enemy of good communication A. Truth B. Grammar C. Distractions D. Spelling
A
C. Distraction
9
Q
Which is also an enemy of good communication A. Prejudices B. Emotional involvement C. inappropriate language D. All of the above
A
D. All of the above
10
Q
Good communication can and should mean \_\_\_\_\_\_\_ in the organization A. More conflict B. Fewer misunderstanding C. Increased employee turnover D. Heightened turmoil
A
B. Fewer Misunderstandings
11
Q
\_\_\_\_\_\_\_\_ Communication is best in person to person, one on one situation A. Oral B. Written C. Unemotional D. Informal
A
A. Oral
12
Q
The \_\_\_\_\_\_\_\_ comments of the supervisor are extremely vital in building the case for either praise or correction of an employee A. Informal B. Oral C. Written D. Verbal
A
C. Written
13
Q
Effective communication can help improve the \_\_\_\_\_ and impact of the supervisor's organization A. Efficiency B. Honestly C. Timeliness D. None of the above
A
A. Efficiency
14
Q
Good communication requires the full \_\_\_\_\_ of the message sender and receiver A. Coordination B. Attention C. Time D. Acceptance
A
B. Attention
15
Q
The good communication refrains from talking \_\_\_\_\_ to is audience A. Loudly B. Forcefully C. Down D. Up
A
C. Down
16
Q
What kind of statement should be avoided in a leader messages to his employees A. Disjointed B. Vague C. Ambiguous D. All of the above
A
D. all of the above
17
Q
Good \_\_\_\_\_\_ within the law enforcement organization allows subordinates and supervisors alike to feel better about themselves, their agency and each other A. Attitudes B. Communication C. Vibes D. Karma
A
B. Communications
18
Q
If the information in a message to be communicated is lengthily and/or complicated, it is generally best to A. State to slowly B. Put it in writing C. Deliver it orally D. Deliver it in serial messages
A
B. Put it in writing
19
Q
If a message is to be written form, the supervisor should keep the words, sentences and paragraphs as \_\_\_\_\_ as possible for clarity and understanding A. Simple B. Formal C. Informal D. Short
A
D. Short
20
Q
Whether the affirmation being relayed is written or oral its chances for reaching its intended listener/reader intact are reduced if it is surrounded by other happenings competing for \_\_\_\_\_\_\_ A. Time B. Emotional involvement C. Attention D. Processing
A
C. Attention
