CS #9

Question 1

It is important not to
A. Estimate
B. Start rumors
C. Prevaricate
D. Communicate

Answer 1

D. Communicate

Question 2

The department's line-level leaders and the people they lead will be adversely affected if they feel they are being left out of the agency's
A. Grapevine
B. Rumor Mill
C. Information Flow
D. Command Staff

Answer 2

C. information Flow

Question 3

\_\_\_\_\_\_ Communication can create disorder and disunity in various parts of the organization
A. Poor
B. Diverse
C. Strong
D. Interagency

Answer 3

A. Poor

Question 4

Which is an element of good communication
A. Clear Message
B. Openness
C. Two-way information Flow
D. All of the above

Answer 4

D. All of the above

Question 5

Which is also an element of good communication
A. Application of good listening/reading habits
B. Calm approach
C. Proper training
D. all of the bove

Answer 5

D. All of the above

Question 6

The two-way \_\_\_\_\_ and respect are musts for effective communication
A. Hearing
B. Awareness
C. Trust
D. Vision

Answer 6

C. Trust

Question 7

A supervisor lacking in writing skills will seek to remedy the problem via
A. Practice
B. Proofreading
C. Both A and B
D. Neither A nor B

Answer 7

C. Both A and B

Question 8

Which is an enemy of good communication
A. Truth
B. Grammar
C. Distractions
D. Spelling

Answer 8

C. Distraction

Question 9

Which is also an enemy of good communication
A. Prejudices
B. Emotional involvement
C. inappropriate language
D. All of the above

Answer 9

D. All of the above

Question 10

Good communication can and should mean \_\_\_\_\_\_\_ in the organization
A. More conflict
B. Fewer misunderstanding
C. Increased employee turnover
D. Heightened turmoil

Answer 10

B. Fewer Misunderstandings

Question 11

\_\_\_\_\_\_\_\_ Communication is best in person to person, one on one situation
A. Oral
B. Written
C. Unemotional
D. Informal

Answer 11

A. Oral

Question 12

The \_\_\_\_\_\_\_\_ comments of the supervisor are extremely vital in building the case for either praise or correction of an employee
A. Informal
B. Oral
C. Written
D. Verbal

Answer 12

C. Written

Question 13

Effective communication can help improve the \_\_\_\_\_ and impact of the supervisor's organization
A. Efficiency
B. Honestly
C. Timeliness
D. None of the above

Answer 13

A. Efficiency

Question 14

Good communication requires the full \_\_\_\_\_ of the message sender and receiver
A. Coordination
B. Attention
C. Time
D. Acceptance

Answer 14

B. Attention

Question 15

The good communication refrains from talking \_\_\_\_\_ to is audience
A. Loudly
B. Forcefully
C. Down
D. Up

Answer 15

C. Down

Question 16

What kind of statement should be avoided in a leader messages to his employees
A. Disjointed
B. Vague
C. Ambiguous
D. All of the above

Answer 16

D. all of the above

Question 17

Good \_\_\_\_\_\_ within the law enforcement organization allows subordinates and supervisors alike to feel better about themselves, their agency and each other
A. Attitudes
B. Communication
C. Vibes
D. Karma

Answer 17

B. Communications

Question 18

If the information in a message to be communicated is lengthily and/or complicated, it is generally best to
A. State to slowly
B. Put it in writing
C. Deliver it orally
D. Deliver it in serial messages

Answer 18

B. Put it in writing

Question 19

If a message is to be written form, the supervisor should keep the words, sentences and paragraphs as \_\_\_\_\_ as possible for clarity and understanding
A. Simple
B. Formal
C. Informal
D. Short

Answer 19

D. Short

Question 20

Whether the affirmation being relayed is written or oral its chances for reaching its intended listener/reader intact are reduced if it is surrounded by other happenings competing for \_\_\_\_\_\_\_
A. Time
B. Emotional involvement
C. Attention
D. Processing

Answer 20

C. Attention