Crucial Conversations Flashcards
“It seems like we’re both trying to force our view. I commit to stay in this discussion until we have a solution both of us are happy with.”
“It seems like we’re both trying to force our view. I commit to stay in this discussion until we have a solution both of us are happy with.”
“Do you see it differently? I’d really like to hear.”
“Do you see it differently? I’d really like to hear.”
“The way you say that makes it sound like maybe that suggestion isn’t okay with you. [Mirror] Is there something I’m missing?” [Ask]
“The way you say that makes it sound like maybe that suggestion isn’t okay with you. [Mirror] Is there something I’m missing?” [Ask]
“I think we’ve moved away from dialogue.”
“I think we’ve moved away from dialogue.”
“I’m starting to feel like you don’t trust me. Is that what’s going on here? If so, I’d like to know what I did to lose your trust.”
“I’m starting to feel like you don’t trust me. Is that what’s going on here? If so, I’d like to know what I did to lose your trust.”
“I don’t think you’re intending this, but I’m beginning to feel rejected.”
“I don’t think you’re intending this, but I’m beginning to feel rejected.”
“Does anyone see it differently?”
“Does anyone see it differently?”
“What am I missing here?”
“What am I missing here?”
“I’d really like to hear the other side of this story.”
“I’d really like to hear the other side of this story.”
“I know people have been reluctant to speak up about this, but I would really love to hear from everyone.”
“I know people have been reluctant to speak up about this, but I would really love to hear from everyone.”
“I know there are at least two sides to this story. Could we hear differing views now? What problems could this decision cause us?”
“I know there are at least two sides to this story. Could we hear differing views now? What problems could this decision cause us?”
“Maybe I’m wrong here. What if the opposite is true? What if the reason sales have dropped is that…”
“Maybe I’m wrong here. What if the opposite is true? What if the reason sales have dropped is that…”
“It might help put my mind at rest if we were to check on this right now.”
“It might help put my mind at rest if we were to check on this right now.”
“How would I behave if these were the results I really wanted?”
“How would I behave if these were the results I really wanted?”
Common invitations for dialogue:
“What’s going on?”
“I’d really like to hear your opinion on this.”
“Please let me know if you see it differently.”
“Don’t worry about hurting my feelings. I really want to hear your thoughts.”
Common invitations for dialogue:
“What’s going on?”
“I’d really like to hear your opinion on this.”
“Please let me know if you see it differently.”
“Don’t worry about hurting my feelings. I really want to hear your thoughts.”
“I’m fine.”
“Really? From the way you’re saying that, it doesn’t sound like you are.”
“I’m fine.”
“Really? From the way you’re saying that, it doesn’t sound like you are.”
“You say you’re okay, but by the tone of your voice, you seem upset.”
“You say you’re okay, but by the tone of your voice, you seem upset.”
“You look nervous about confronting him. Are you sure you’re willing to do it?”
“You look nervous about confronting him. Are you sure you’re willing to do it?”
“I want to understand what she’s feeling. I want a good relationship with Wendy. And I want her to make choices that will make her happy.”
“I want to understand what she’s feeling. I want a good relationship with Wendy. And I want her to make choices that will make her happy.”
“I think I see things differently. Let me describe how.”
“I think I see things differently. Let me describe how.”
