Cross Cultural Communication

Question 1

The process of sending and receiving messages through verbal or nonverbal means.

Answer 1

Communication

Question 2

This occurs when people with different nationalities, styles of working, age, race, ethnicity, sexual orientation, gender, etc. Communicate

Answer 2

Cross Cultural Communication

Question 3

What are the Importance of Cross Cultural Communication?

Answer 3

Creates Synergy, Helps avoid problems caused by miscommunication and effectively improves productivity and efficiency.

Question 4

2 Types of communication based on communication channels

Answer 4

1. Verbal
2. Nonverbal

Question 5

2 Types of communication based on style and purpose.

Answer 5

1. Formal
2. Informal

Question 6

The flow of official information through proper predefined channels and routes.

Answer 6

Formal Communication

Question 7

A type of communication which moves freely within the organization and is not bound by pre-defined channels and communication routes.

Answer 7

Informal Communication

Question 8

Type of communication which involves using words or speech or auditory language.

Answer 8

Verbal communication

Question 9

Type of communication which involved the use of visual or non-verbal cues such as facial expressions, eye or body movements, gestures and many more.

Answer 9

Nonverbal Communication

Question 10

2 Forms of verbal communication

Answer 10

Oral & Written

Question 11

Advantages of Oral communication

Answer 11

1. Immediate feedback
2. Time saving
3. Economical
4. Personal Touch
5. Effective tool of persuasion
6. Group communication

Question 12

Disadvantages of Oral Communication

Answer 12

1. Poor retention
2. No records
3. Time consuming
4. Unsuitable for lengthy messages
5. No legal validity
6. Lack of responsibility

Question 13

Advantages of written communication

Answer 13

1. Promoted uniformity
2. Wide access
3. Accurate and ambiguous
4. Lengthy messages
5. Permanent record
6. Legal evidence

Question 14

Disadvantages of written communication

Answer 14

1. Limited to literature world
2. Time consuming
3. Costly
4. Lack of Secrecy
5. Different interpretations
6. Delayed Feedback

Question 15

It is the most powerful form of communication.

Answer 15

Non- verbal communication

Question 16

True or False
Non-verbal communication does not have cultural meaning

Answer 16

False

Question 17

Percentage of people who uses Verbal communication.

Answer 17

35%

Question 18

Percentage of people who uses Non-Verbal communication.

Answer 18

65%

Question 19

5 Forms of non- verbal communication

Answer 19

1. Facial expression
2. Body motion
3. Eye contact
4. Distance
5. Touch

Question 20

7 Barriers of Cross Cultural Communication

Answer 20

1. Language
2. Body Language
3. Ethnocentrism
4. Discrimination
5. Stereotyping
6. Cultural Blindness
7. Cultural Imposition

Question 21

A barrier of Cross cultural communication where there is a tendency to be unaware of the biases due to one’s makeup and the culture of one’s own group. It is the inability to accept another cultures world view; “my way is the best”

Sometimes results in Racism

Answer 21

Ethnocentrism

Question 22

The act of making unjustified distinctions and differential treatment between human beings based on groups, classes, or other categories to which they are perceived to belong.

Answer 22

Descrimination

Question 23

It is the generalizing the belief about a particular category of people. Inferring that a person has a whole range of characteristics and abilities that we assume all même vers of that group have.

Answer 23

Stereotyping

Question 24

It is the inability to understand how particular matters might be viewed by people of a different culture because of a rigid adherence to the views, attitudes, and values of one’s own culture is sufficiently limiting to make it difficult to see alternatives.

Differences are ignored and one proceeds as though differences does not exist.

Answer 24

Cultural Blindness

Question 25

The tendency to impose/force values, pattern of behavior and cultures. Belief that everyone should conform to the majority.

Answer 25

Cultural imposition

Question 26

Differences to consider in Cross cultural communication

Answer 26

1. Frequency of eye contact 2. Assertiveness 3. Use of hands while talking 4. Physical distance between communicators 5. Speed and volume of speech 6. Use of first name vs. Title 7. Use of facial expression

Question 27

It is the most immediate and noticeable nonverbal message you can send to others.

Answer 27

Eye contact

Question 28

What rule to consider when doing eye contact to maintain appropriateness without staring.

Answer 28

50/70

Question 29

Difference between Assertiveness and aggression

Answer 29

- Assertiveness is based on balance - Aggression is based on winning

Question 30

These help take what’s in our mind and make it intelligible to others. Holler and Beatie found that it increases the value of spoken massage by 60%

Answer 30

Hand gestures

Question 31

Personal distance be so ins about an arms length away; starting around ___inches (46cm) from the person

Answer 31

18 inches

Question 32

**True or False** Facial Expressions are not universal

Answer 32

False *Facial Expressions **ARE** universal*

Question 33

RBF is also a condition called______

Answer 33

Black face

Question 34

Tips for Cross Cultural Communication

Answer 34

- Avoid labelling interactions - Explore cultural differences - Learn from generalisations about other cultures. - Culture norms always don’t apply. - Treat other according to their cultural standards, not yours. - Rethink the idea of “common sense” - Look for ways to improve communication - Don’t assume that the way you are communicating is the right way.