Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

THC MD Midterms > Cross Cultural Communication > Flashcards

Cross Cultural Communication Flashcards

1
Q

The process of sending and receiving messages through verbal or nonverbal means.

A

Communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

This occurs when people with different nationalities, styles of working, age, race, ethnicity, sexual orientation, gender, etc. Communicate

A

Cross Cultural Communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What are the Importance of Cross Cultural Communication?

A

Creates Synergy, Helps avoid problems caused by miscommunication and effectively improves productivity and efficiency.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

2 Types of communication based on communication channels

A
  1. Verbal
  2. Nonverbal
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

2 Types of communication based on style and purpose.

A
  1. Formal
  2. Informal
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

The flow of official information through proper predefined channels and routes.

A

Formal Communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

A type of communication which moves freely within the organization and is not bound by pre-defined channels and communication routes.

A

Informal Communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Type of communication which involves using words or speech or auditory language.

A

Verbal communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Type of communication which involved the use of visual or non-verbal cues such as facial expressions, eye or body movements, gestures and many more.

A

Nonverbal Communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

2 Forms of verbal communication

A

Oral & Written

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Advantages of Oral communication

A
  1. Immediate feedback
  2. Time saving
  3. Economical
  4. Personal Touch
  5. Effective tool of persuasion
  6. Group communication
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Disadvantages of Oral Communication

A
  1. Poor retention
  2. No records
  3. Time consuming
  4. Unsuitable for lengthy messages
  5. No legal validity
  6. Lack of responsibility
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Advantages of written communication

A
  1. Promoted uniformity
  2. Wide access
  3. Accurate and ambiguous
  4. Lengthy messages
  5. Permanent record
  6. Legal evidence
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Disadvantages of written communication

A
  1. Limited to literature world
  2. Time consuming
  3. Costly
  4. Lack of Secrecy
  5. Different interpretations
  6. Delayed Feedback
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

It is the most powerful form of communication.

A

Non- verbal communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

True or False
Non-verbal communication does not have cultural meaning

A

False

17
Q

Percentage of people who uses Verbal communication.

A

35%

18
Q

Percentage of people who uses Non-Verbal communication.

A

65%

19
Q

5 Forms of non- verbal communication

A
  1. Facial expression
  2. Body motion
  3. Eye contact
  4. Distance
  5. Touch
20
Q

7 Barriers of Cross Cultural Communication

A
  1. Language
  2. Body Language
  3. Ethnocentrism
  4. Discrimination
  5. Stereotyping
  6. Cultural Blindness
  7. Cultural Imposition
21
Q

A barrier of Cross cultural communication where there is a tendency to be unaware of the biases due to one’s makeup and the culture of one’s own group. It is the inability to accept another cultures world view; “my way is the best”

Sometimes results in Racism

A

Ethnocentrism

22
Q

The act of making unjustified distinctions and differential treatment between human beings based on groups, classes, or other categories to which they are perceived to belong.

A

Descrimination

23
Q

It is the generalizing the belief about a particular category of people. Inferring that a person has a whole range of characteristics and abilities that we assume all même vers of that group have.

A

Stereotyping

24
Q

It is the inability to understand how particular matters might be viewed by people of a different culture because of a rigid adherence to the views, attitudes, and values of one’s own culture is sufficiently limiting to make it difficult to see alternatives.

Differences are ignored and one proceeds as though differences does not exist.

A

Cultural Blindness

25
Q

The tendency to impose/force values, pattern of behavior and cultures. Belief that everyone should conform to the majority.

A

Cultural imposition

26
Q

Differences to consider in Cross cultural communication

A
  1. Frequency of eye contact
  2. Assertiveness
  3. Use of hands while talking
  4. Physical distance between communicators
  5. Speed and volume of speech
  6. Use of first name vs. Title
  7. Use of facial expression
27
Q

It is the most immediate and noticeable nonverbal message you can send to others.

A

Eye contact

28
Q

What rule to consider when doing eye contact to maintain appropriateness without staring.

A

50/70

29
Q

Difference between Assertiveness and aggression

A
  • Assertiveness is based on balance
  • Aggression is based on winning
30
Q

These help take what’s in our mind and make it intelligible to others. Holler and Beatie found that it increases the value of spoken massage by 60%

A

Hand gestures

31
Q

Personal distance be so ins about an arms length away; starting around ___inches (46cm) from the person

A

18 inches

32
Q

True or False
Facial Expressions are not universal

A

False
Facial Expressions ARE universal

33
Q

RBF is also a condition called______

A

Black face

34
Q

Tips for Cross Cultural Communication

A
  • Avoid labelling interactions
  • Explore cultural differences
  • Learn from generalisations about other cultures.
  • Culture norms always don’t apply.
  • Treat other according to their cultural standards, not yours.
  • Rethink the idea of “common sense”
  • Look for ways to improve communication
  • Don’t assume that the way you are communicating is the right way.

THC MD Midterms (5 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions