CRM

Question 1

What is the goal of flying?

Answer 1

To achieve safe, comfortable and efficient and economical flight operations

Question 2

What are the available resources to effectively utilise in CRM?

Answer 2

Hardware;
Software;
Liveware;
Environment

Question 3

What does CRM aim to improve in terms of crew performance?

Answer 3

Communication;
Situational awareness;
Decision making;
Leadership/followership;
Stress management;
Teamwork;
Physiological (fatigue, eating habits etc.)

Question 4

What is the ultimate goal of CRM?

How is this achieved?

Answer 4

Error management;
Through a system that encompasses all forms of crew training, concentrating on attitudes and behaviour and their impact on safety;
Applies to the entire crew population to improve crew performance

Question 5

What are the common misconceptions of CRM training?

Answer 5

Not a:
Quick fix programme that works overnight;
An attempt by management to dictate cockpit;
A ready made prescription on how to get along with others;
A passive classroom lecture course

Question 6

What is the first generation of CRM?

Answer 6

Derived from classical management styles, with focus on interpersonal skills and personal attributes

Question 7

What is the second generation of CRM?

Answer 7

Emphasis on concepts such as situational awareness, management of stress, error chain, decision making models and team building ectc

Question 8

What is the third generation of CRM?

Answer 8

The systems approach, specific skills and behaviours, special training for check airmen, involvement of flight attendants, maintenance and dispatch staff;
Focus on cultural issues, organisational and national, joint crew training, automation and fatigue

Question 9

What is the fourth generation of CRM?

Answer 9

Integrated CRM and line orientated flight training into crew training

Question 10

What is the fifth generation of CRM?

Answer 10

Emphasis on error embedded in a broader context. Trapping and mitigation of errors rather than mere avoidance;
Lead to the development of threat and error management