criteria Flashcards
uses spoken or written word
verbal communication
talking rapidly, using awkward pauses, or speaking slowly and deliberately conveys an unintended message
pacing
tone of the voice
intonation
message that is direct and simple. avoid using phrases such as ‘you know’
clarity & brevity
use of commonly understood words
simplicity
physical characteristics, manner of dress and grooming and jewelry are indicators of well-being. how a person dress is how they feel
personal apperance
items in the client environment, grooming, clothing and jewelry that convey important nonverbal message.
artifact
the way people walk and carry themselves are often reliable indicators of self concept, current mood and health (erect posture & active suggest feeling well)
posture and gait
language that may be perfectly appropriate when communicating with other care providers, but is confusing and potentially frightening to the client
jargon technical
involves sensitivity to the clients needs and concerns. (do not begin teaching when the client is in pain. do not ask questions at once)
timing and relevance
spoken messages needs to be altered or adjusted in accordance with behavioral cues from the client
adaptability
means worthiness of belief, trustworthiness, reliability. it may be the most important criterion of effective communication
credibility
use of humor can be positive and powerful tool in the midwife-client relationship, but must be used with care
humor
called as body language
non verbal communication
it conveys meaning in human communication.
non-verbal communication
