Criteria 1: Demonstrated Effective, Interpersonal and Communication Skills

Question 1

What communication skills do you believe a Registered Nurse should possess?

Answer 1

As a RN it is my responsibility to be a competent communicator as this underpins my role as a health care professional and allows for effective engagement with both the MDT and patients. Communication comes in different forms. Ensures safe practice.

• Verbal (ISBAR, way I speak, tone of voice)
• Written (documentation, handovers, eMAR, assessments ensuring legality and contemporaries, both understanding of paper and computer).
• Listening skills (open questions, debriefs, patient concerns - then advocate.

_ Negotiation (de-escalation and empathy)

• Computer skills (knowledge of program; eric, ) ACT: digital health record 2022
• Understanding and interpretation of body language (people from NESB) - diversity.

Overall allows for; team player, pt. advocate.

Question 2

As a newly registered nurse, what personal qualities can you bring to nursing?

(skills / attribute question)

Answer 2

As a soon to be RN I understand the importance of being clear of you personal and professional qualities as this allows for growth and development. I have since asked my work colleges and self reflected.

PROFESSIONAL

• Safe practitioner; understanding my role as a beginning nurse. Work within SOP as outlined by AHPA, NMBA, code of ethics, standards for practice. Policy’s and procedures of NSW Health.
• Team player; able to work within a MDT, seek out information from others with more experience, person-centred outcomes are the centre this is only possible when we work collaboratively. e.g. care planning.

PERSONAL
Free from judgement; I believe an important element to nursing is to be free from judgement. This allows non bias care to be provided that is person-centred (PCF). e.g. ED I had a patient who had been presenting frequently,,, nurses did not want hum, found out he has suicidal thoughts.

Communisation: Second personal quality I believe is essential to nursing is communication; Over the course of the last three years I have developed this skill; verbal, non-verbal, listening, computer, body lang and negoation.

NESB

Question 3

As a newly registered nurse, what do you see as your role?

Answer 3

As a newly registered RN… important to understand role….

1. work within SOP , beginning nurse, level experience. NMBA, NSW Health - policys and procedures, AHPA, code of ethics. standards for practice. - just as a student.
2. Safe practitioner; willing to ask if unsure, interested in professional and personal development - for example during my 3 years of university i have sought out additional information through courses; MH first aid, cert 3 in pathology. Passionate
3. Build on knowledge base ; seek out expertise of others.

PROFESSIONAL QUAL
- Team player; able to work within a MDT, seek out information from others with more experience, person-centred outcomes are the centre this is only possible when we work collaboratively. e.g. care planning.

PERSONAL
Free from judgement; I believe an important element to nursing is to be free from judgement. This allows non bias care to be provided that is person-centred (PCF). e.g. ED I had a patient who had been presenting frequently,,, nurses did not want hum, found out he has suicidal thoughts.

Communisation: Second personal quality I believe is essential to nursing is communication; Over the course of the last three years I have developed this skill; verbal, non-verbal, listening, computer, body lang and negoation.

NESB

Question 4

As a registered nurse, what do you believe are your

responsibilities and what skills do you bring to the role of a registered nurse?

Answer 4

As a newly registered RN… important to understand responsibilities….

1. work within SOP , beginning nurse, level experience. NMBA, NSW Health - policys and procedures, AHPA, code of ethics. standards for practice. - just as a student.
2. Safe practitioner; willing to ask if unsure, interested in professional and personal development - for example during my 3 years of university i have sought out additional information through courses; MH first aid, cert 3 in pathology. Passionate
3. Build on knowledge base ; seek out expertise of others.

PROFESSIONAL QUAL
- Team player; able to work within a MDT, seek out information from others with more experience, person-centred outcomes are the centre this is only possible when we work collaboratively. e.g. care planning.

PERSONAL
Free from judgement; I believe an important element to nursing is to be free from judgement. This allows non bias care to be provided that is person-centred (PCF). e.g. ED I had a patient who had been presenting frequently,,, nurses did not want hum, found out he has suicidal thoughts.

Communisation: Second personal quality I believe is essential to nursing is communication; Over the course of the last three years I have developed this skill; verbal, non-verbal, listening, computer, body lang and negoation.

NESB

Question 5

You are caring for a patient from a non-English speaking
background and her family are with her.
How would you obtain the relevant information you require to complete the nursing assessment and history?

Answer 5

As an RN important to understand cultural diversity. Despite where we choose to work, always be people from different backgrounds. Allows us to provide PCC which is holistic.

2018 cense 5.3% NESB and 6.1% speak language other than English at home - MLHD.

1. Introduce myself
2. PPE
3. Assess the level of English. e.g. ask questions
4. Use interpreter service
5. Assess pt. e.g. A-H
6. Ask senior staff for advice or educator
7. documentation
8. check policy manual for guidelines on the management
9. Use family for non medical

EX - NESB in ICU. Used communication board t communicate simple things and then biligical nurse/interpreter for consent

Question 6

You are attending to a patient from a non-English speaking back
ground. This patient becomes quite upset. How would you manage this situation?

Answer 6

As an RN important to understand cultural diversity. Despite where we choose to work, always be people from different backgrounds. Allows us to provide PCC which is holistic. I understand would be upsetting not knowing what is going on.

2018 cense 5.3% NESB and 6.1% speak language other than English at home - MLHD.

1. Introduce myself
2. . Try to find out what is upsetting
3. speak slow and clear
4. assess pt.
5. arrange interpreter
6. MO speak through interpetor e.g. ask them to see if they understand
7. Family
8. Pictures / language cards
9. document
10. inform NUM

EXMAPLE
NESB in ICU. Used communication board t communicate simple things and then biligical nurse/interpreter for consent

Question 7

What strategies would you use to communicate with a patient
who has a hearing disability to ensure they have understood the
information you have given them?

Answer 7

 Assess hearing disability & extent
 Stay calm, reassure pt
 Explain slowly, clearly
 Use of body language
 Use of pictures/charts/diagrams
 Ensure hearing adjuncts used if applicable
 Use of empathy, compassion and understanding
 Maintain confidentiality
 Use of sign language expert
 Use of family or friends
 Ask patient to repeat verbally or in print what has been said 
Document

Question 8

What strategies would you use to communicate with a patient
who is visually impaired to ensure they have understood the
information you have given them?

Answer 8

 Assess visual disability & extent
 Stay calm, reassure
 Explain slowly, clearly, loudly, remember they are visually impaired not hearing impaired
 Depending on level of impairment: Use of pictures/charts/diagrams
 Ensure visual aids used if applicable
 Use of empathy, compassion and understanding
 Maintain confidentiality
 Seek assistance & guidance from family or friends
 Ask patient to repeat verbally or in print what has been said
 Document what has been said

Question 9

EXAMPLE 1

Answer 9

NESB
S - In Theatre’s anaesthetic bay, had pt, who was from a greek background
T - assess if they understood the procedure and make sure consent was legally gained - as per forms.
A - They did not understand. I immediately informed the RN, used the interpreter line, Then the NUM of theatres who contacted the surgeon.
R - consent was then gained and pt, thanked me. documented

Question 10

EXAMPLE 2

Answer 10

LOG ROLL - ICU
S - pt. in icu with C4-6 , T9 vertibrae injuries from MVA.
T - Needed to do PCA and insepct skin. As per hopsital policy required a log roll.
A - Worked in a team of 5 other nurses to saftey move the pt. up the bed
R - moved pt. then document