Canberra Health Service Flashcards

1
Q

NEW ELEMENTS IN THE HEALTH SERVICES

A
  • state the art Bundaberg hospital

- medical program by 2022

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2
Q

Values

A

created in 2019 by workers

“Values are the core beliefs, philosophies, and principles that underpin our organisation”
- they influence decision making on a daily basis

CARE Through patients eyes

collaboration
accountability
respect
excellence

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3
Q

Care through patients eyes

A
  • introduce ourselves and communicate clearly in simple language
  • advocate
  • empathy, compassion, dignity
  • equitable care

example: NESB , VAX HUB

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4
Q

Collaboration

A
  • work as a team to achieve PC outcomes for patients
  • value everyone
  • everyone brings something to the tea,
  • uplift and encourage
  • kind and safe working environment

example: ICU

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5
Q

Accountability

A
  • do what you say you will do
  • open disclosure
  • responsibility
  • positive attitude
  • speak up even when it’s hard
  • use resources effectually

Manual handling example

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6
Q

Resp

A

Respectful

  • means we value everyone
  • We take the time to listen so that we can understand different points of view.
  • And we communicate clearly and sensitively to acknowledge each other’s needs, choices and experiences.
  • Through our thoughtful teamwork we create great partnerships that solve problems to make the most of opportunities.
  • privacy and dignity

Example : VAX HUB

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7
Q

Excellence

A
  • strive for excellence in all that we do
  • work for results I am proud of
  • look for better ways of thinking
  • opportunities to learn

example: undergrad courses and also watching when something was out of SOP

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8
Q

The department of health responsibilities

A
  1. customers first
  2. ideas into action
  3. unleash potential
  4. be courageous
  5. empower people
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9
Q

ROLE OF RN

A
  • follows NMBA standards, codes,
  • educational preparation
  • relevant legislation
  • evidence-based practice
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10
Q

Grievance policy

A

“individual employee grievances”

Employee grievances are to be managed and resolved using a three-step process (as outlined in
Attachment One):
• local action (stage one).
• internal review of a decision made following local action (stage two)
• where applicable, external review of a decision made at internal review (stage three).

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11
Q

Holistic approaches

A
  • reassurance
  • empathy
  • listening
  • cup of tea
  • emotional support
  • social work contact
  • education
  • resources, pamphlet
  • Relax them in stressful situations
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