Canberra Health Service Flashcards
NEW ELEMENTS IN THE HEALTH SERVICES
- state the art Bundaberg hospital
- medical program by 2022
Values
created in 2019 by workers
“Values are the core beliefs, philosophies, and principles that underpin our organisation”
- they influence decision making on a daily basis
CARE Through patients eyes
collaboration
accountability
respect
excellence
Care through patients eyes
- introduce ourselves and communicate clearly in simple language
- advocate
- empathy, compassion, dignity
- equitable care
example: NESB , VAX HUB
Collaboration
- work as a team to achieve PC outcomes for patients
- value everyone
- everyone brings something to the tea,
- uplift and encourage
- kind and safe working environment
example: ICU
Accountability
- do what you say you will do
- open disclosure
- responsibility
- positive attitude
- speak up even when it’s hard
- use resources effectually
Manual handling example
Resp
Respectful
- means we value everyone
- We take the time to listen so that we can understand different points of view.
- And we communicate clearly and sensitively to acknowledge each other’s needs, choices and experiences.
- Through our thoughtful teamwork we create great partnerships that solve problems to make the most of opportunities.
- privacy and dignity
Example : VAX HUB
Excellence
- strive for excellence in all that we do
- work for results I am proud of
- look for better ways of thinking
- opportunities to learn
example: undergrad courses and also watching when something was out of SOP
The department of health responsibilities
- customers first
- ideas into action
- unleash potential
- be courageous
- empower people
ROLE OF RN
- follows NMBA standards, codes,
- educational preparation
- relevant legislation
- evidence-based practice
Grievance policy
“individual employee grievances”
Employee grievances are to be managed and resolved using a three-step process (as outlined in
Attachment One):
• local action (stage one).
• internal review of a decision made following local action (stage two)
• where applicable, external review of a decision made at internal review (stage three).
Holistic approaches
- reassurance
- empathy
- listening
- cup of tea
- emotional support
- social work contact
- education
- resources, pamphlet
- Relax them in stressful situations