Cricket Smart - Features

Question 1

Cricket Wireless offers what music on demand feature?

How much does it cost?

Answer 1

Deezer

$6/month

Question 2

How much does it cost to add an additional 1GB of high-speed data to your rate plan?

Answer 2

$10

Note: Would the customer have a better experience upgrading plans?

Question 3

The Cricket International feature is $5 and adds unlimited text messaging and landline calling to over 35 countries? True/False

Answer 3

True

A few countries included, Argentina, Brazil, China, France, Germany, India, Japan, Nigeria, Peru, Singapore, Spain, Switzerland & Venezuela

Question 4

Cricket International Extra cost $____ and adds what to the standard Cricket International feature?

Answer 4

$15

Cricket International plus…unlimited MMS and 1,000 mobile-to-mobile calling minutes from the US. (mobile-to-mobile not included to Turkey, Taiwan, Peru and Israel)

Question 5

What does Cricket Protect cover?

How much is it?

Answer 5

Lost, theft, damage and out-of-warranty malfunctions

$7/Mo
*Deductible cost $10-$250

Question 6

Cricket Wireless offers the mobile hotspot feature on ALL smartphone rate plans? True/False

Answer 6

False

Cricket compatible rate plans are the $50 Smart and $60 Pro rate plans.

Question 7

Is Cricket Protect offered on my iPhone?

Answer 7

A majority of iPhones are covered

check phoneclaim.com/cricket for specific models

Question 8

How do I file a claim through Cricket Protect?

Answer 8

Go to phoneclaim.com/cricket

Call 1.855.309.8342

Question 8

Deezer has the largest music library with over _______ million tracks?

Answer 8

40 million

Question 9

How many times can a customer file a Cricket Protect claim per 12 months?

Answer 9

2 claims

Maximum $1500 per year

Question 10

Deezer allows how many skips between tracks?

Answer 10

Unlimited

Listen to the music you want, when you want!

Question 11

Deezer is an ad-free streaming service to your mobile device? True/False

Answer 11

True

No advertising with Deezer…EVER when paying for a subscription through Cricket

Question 12

You can download your Deezer music and listen off-line or off the data network? True/False

Answer 12

True

Question 13

What is the mobile hotspot feature?

How much is it?

Answer 13

Mobile hotspot makes your cell phone a wi-fi hotspot, providing a wi-fi connection to wi-fi enabled devices.

$10

Question 14

How much data do you get when you add the mobile hotspot feature to your plan?

Answer 14

Mobile hotspot uses your rate plan’s high-speed data allowance.

Question 15

What features are NOT compatible with the $30 and $40 rate plans?

Answer 15

International features and mobile hotspot

Question 17

Is the mobile hotspot feature is available on the unlimited rate plan? True/False

Answer 17

False

Question 18

Does Cricket Protect cover other carrier devices (byod)?

Answer 18

Yes it can.

check phoneclaim.com/cricket for available models