creative thinking and problem-solving

Question 1

explain 1 problem-solving technique (heading and 1 point)

Answer 1

• identify the problem:
• acknowledge that there is a problem before it can be solved

Question 2

2 differences between problem solving and decision making
(group, generate, critically) (one, senior, alternatives, best)

Answer 2

problem solving:
- problems can be solved by a group/team or an individual team member
- the group/team must generate various solutions and critically evaluate each one

decision-making:
- often done by one person/ member of senior management who makes it authoritarian
- the person will consider various alternatives before deciding on the best one

Question 3

2 ways to apply the force field analysis
(list, allocate)

Answer 3

• list all the driving and restraining forces that will support or resist change
• allocate a score to each force using a numerical scale, with 1 being weak and 5 being strong