Crash Management Flashcards
How does an insurance company pay for a vehicle crash? (p.90)
with the premiums paid by the company
What percentage of employees commute to work by motor vehicle every day? (p.90)
91% of employees
What percent of all motor vehicles are work-related? (p.90)
18% of all vehicles are work related
What are some of the examples that cause indirect and intangible costs? (p.92)
Indirect: lost revenue, lost profit, lost opportunity, lost productivity, sick leave, claims admin, insurance
Intangible: shift in work priorities, public image, employee perception, threat of litigation, legal obligations
What is the equivalent of a “hard” dollar being spent compared to a “soft” dollar? (p.91)
for every hard dollar spent and additional $3-8 soft dollars are spent
How does a fleet manager control and lower costs? (p.93)
developing and implementing an effective fleet safety program
What are the two focus areas for a fleet manager? (p.93)
- prevent crashes
- manage those that cannot be prevented
What are the four common strategies that encompass the fleet manager’s focus areas? (p.93)
- build, partner, manage, collaborate
- involve all parties
- own a strong fleet safety program
- own or outsource a strong crash management program
What is the single largest recurring cost from crashes? (p.93)
physical damage to the vehicle
What are the three additional reasons management should strive for maximum crash prevention? (p.93-94)
- disabling injury sustained by an employee
- death and disabling injuries have a social cost that affects the employee’s family and community
- management has a civic obligation to prevent crashes
Where should instructions be kept for drivers so they know how to report an incident? (p.95)
included in the vehicle and detail minimum steps required to report the crash
What is the time frame in which a driver should be evaluated after a crash? (p.95-96)
within 24 hours of the incident
What four steps should a driver follow if they are involved in a crash? (p.96)
- protect the scene of the crash
- protect the injured
- report the crash
- obtain information
What should the driver pass out and ask others to fill out after a crash has occurred? (p.96)
pass out courtesy cards and ask other parties to fill out
What should the driver use if the other driver is willing to admit fault? (p.96)
driver should ask for admission in writing
What are the criteria necessary when filling out the crash report? (p.96-97)
- should be filled out to serve as evidence
- facts should be definite and specific
- identify all vehicles involved
- address all persons involved in the crash
What are the minimum reporting procedures? (p.98)
- identify the person that the driver must report the incident
- assign responsibilities of that person
- provide instructions for driver in an event of an incident
- provide standard form for recording information at scene
What should be placed in the vehicle that could help document the scene? (p.98)
camera and courtesy cards
What data elements need to be collected along with the driver instructions? (p.98)
- name
- address
- phone numbers
- drivers license number
- license plate number
- vehicle make and model
- insurance carrier
- insurance policy number
- information of all parties involved
- information of witnesses
- location of incident
- who the vehicle is registered too
- law enforcement contact information
- list of entities responding to the scene
- list of citations issued
- narrative of the incident
- photos of scene and damages
What is the basic tool used for collecting crash data? (p.99)
crash report form
When supervisors are training their employees on how to fill out the crash report, what does the training need to emphasize? (p.99)
provide examples on how to complete the crash report
What information should be included on the crash register and how should it be written? (p.99-100)
- crash date
- crash number
- drivers name
- drivers home terminal
- vehicle number
- crash type
- crash location
- objects, persons or vehicles involved
- estimated cost information
- preventable or non preventable
What is the best way to keep drivers from developing habits that make them more vulnerable to crashes? (p.100)
continually train drivers
Define KPI’s (p.102)
Crash KPIs are a benchmarking tool to measure and track improvements in crash performance
